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August 13, 2024
Pablo is now the General Manager of this hotel, and rightly so. From the second you walk in, you can feel the difference he has made. While the hotel has always been good, from the second you walk in now, the staff greet you like an old friend. They immediately stop what they are doing and take time and care to speak with you and look after you. The entrance is spotless and has a fabulous atmosphere of sophistication and calm. Pablo himself continues to be delightful; when he talks with you, you are the only person that matters. If you are waiting to see him, he greets you but always ensures those he is with have everything they need. He knows all the staff by name and has excellent relationships with the clients, meaning everyone feels valued and welcomed. A friend and I went to some of the classes; Carlos and Carol´s stretching classes are a must. The spa continues to be my haven. This summer we had facials - absolute bliss and worth every cent. Entrance to the gym is always well organised. While the Golf Shop staff are always they busy, they smile and greet you, and it is always great to see familiar faces over the years. Thank you Pablo and the team - this hotel under his leadership is a must if you are visiting the Costa, or looking to become a member of the gym & spa.