Madison Marriott West

Nice hotel, good conference center, clean and nice

Bartender Yana is the best bartender in Dane County! Always pleasant; always attentive. Its too bad she apparently only works one night a week and special events. Good help is hard to find so please hold onto Yana! You sure don't want to lose someone like her. Bob

After a 3 ½ hour drive, my family arrived at this hotel eager to rest and let the kids unwind with their iPads using the hotel’s Wi-Fi. Unfortunately, the Wi-Fi never worked. When we went to the front desk for help, we were shocked to be told that we needed to call an IT support number and troubleshoot the issue ourselves. Seriously? We called the number and were put on hold for so long that we eventually gave up. The Wi-Fi still wasn’t fixed the next day, and the front desk just handed us the same number again, expecting us to spend more time solving their problem. The experience only went downhill from there. We requested room service, but when we returned mid-afternoon, our room hadn’t been cleaned. On our way out, we reminded the front desk staff, who jotted down our room number. But when we came back around 9 PM, the room was still untouched. On top of everything, on our last day, we discovered that the shower gel dispenser in the shower was empty. At checkout, I requested a printed receipt, only to be told that they couldn’t print one because their system was down. When I tried to share feedback about our stay, the front desk person scoffed, turned their head, and walked away. The level of indifference and unprofessionalism was unbelievable. Adding to our frustration, we were woken up twice at 2:30 AM by a large wedding party in the hotel’s atrium. It was incredibly noisy and made sleeping nearly impossible. To make matters worse, the hotel has only two elevators to service about 34 rooms per floor. We had to wait multiple times as three elevators passed us before we could finally squeeze onto one. This entire experience was a disaster. I cannot recommend this hotel to anyone. Poor service, unhelpful staff, broken systems, and endless frustrations made this stay a nightmare for our family. Stay far away!

Everything was great! Clean room, professional staff and I have always liked a good pina colada (love a good rum), Krista in the bar turned me on to this great rum drink, she makes a great Hurricane! Appreciate Lana taking care of us and making some great food recommendation's!

Stopped at the bar after a business event at the Marriott Convention Center and enjoyed chatting with Krista about the Packers. Nice place to unwind. She makes a very good margarita and knows when you want to chat. Would definitely stop by again.

Stayed here for a trip to Epic Corporation. The hotel is fine. It just does t have that much character , and it was very loud at night . The rooms are arranged around an atrium , and even on the 9th floor , the noise from the lobby and surrounding rooms was loud. The bed was also kind of saggy in the middle. Very nice shower. I would consider staying again because of the convenience to Epic.

The host hotel for ICBDA 2024 was clean, comfortable and very accommodating to all dancers . Staff was friendly and helpful and rooms were taken care of each day on time while we were dancing in the conference center ballrooms. Excellent experience from start to finish.

We were very impressed by the quality of the service, the accommodations, and the entire overall experience. The front desk staff, in particular Daphne and Cassie, patiently went above and beyond to resolve some very complicated 3rd-party booking confusion on a holiday weekend!