Hotels Near Sentir Cubano in Miami

The hotel is decent but there were ssues with the bar and restaurant. When we booked our reservation we read that breakfast is included or you can pay to have breakfast included. But it isn't. In fact, when we arrived at breakfast the buffet wasn't set up. There wasn't even any coffee. When we spoke with the server he said that this was due to COVID. However, if you read the reviews from other guest you will see that they had a buffet available during the pandemic. The staff members in the restaurant and at the bar were not friendly. I recommend that management improving the working conditions of their employees. Happy employees equals happy customers.

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

The one with a kitchen was booked, and it had a balcony, and it cost me 25 dollars. In the end, I added 40 dollars to Fudge. It was said that it was a bay room. When I entered the room, I got a city view. I just stood on the balcony. There was a little shadow of the sea far away. After more than half a month, I found that the upgrade fee was credited to US$101. After processing by Ctrip, the hotel refunded US$56, which should be US$61. Very satisfied with Ctrip.

Hotel and Hotel Indigo shared Hotel facilities and front desk, new hotel hardware facilities have nothing to say, the sunset with its own large balcony is very beautiful! It is very convenient to walk to Brikell Town Center in 5 minutes!

Great hotel, we stayed here before catching our cruise. Lovely rooftop area and very clean throughout. Only criticisms (which I hope can be easily rectified) - 1. Staff were unnecessarily slow at the rooftop bar serving drinks 2. The touch screen on the gym monitors didn’t seem to work properly, one of the running machines also played up

Good value for the money of you get a good deal. The main problem with the hotel is the maintenance. There are many things that are not working or in bad shape. There is only a microwave fot the whole hotel and most of the ice machines are not working. Buffet and parking are expensive but long term parking is a good deal.

Stayed for three nights in a row. On the first night, I caught a cold due to water leaking from the shower faucet. Ctrip promptly solved the problem and changed my room the next day. The location is in the city center. There is a big supermarket opposite and it is convenient to go anywhere.

Beautiful hotel and location. Specifically Rachel at the pool made it an unforgettable experience! She was so attentive, helpful, and personable. Her suggestions were spot on and she took initiative without us asking. If you like truffle, the mushroom truffle pizza was delicious and the hot parchita drink if you can handle a little spice. We will be back soon thanks to Rachel. Highly recommend!

In my first stay I had been in tenth floor which is more better and newer but my second stay they gave me a room in fourth floor which is aged and old and no refrigerator or microwave inside . I didn’t like it but as a whole the hotel is Ok , staff at the reception need to be more friendly and smile to visitors. Some of them they don’t even answer a complete answer . It’s all about the location , location , location in the heart of the downtown where you can go all around at day but at night alot of homeless around the area . As it was OK . Don’t forget to bring your water with you .