Hotels Near Havana Classic Cigar in Miami

Stayed here on an over night lay over with my family of four (two adults, two older teens). After a delayed arrival at around 7:30pm, all we wanted to do was get to our hotel. Waited for 10 minutes no shuttle. Called the hotel, told them where we were standing and was instructed to move to pick up station 7 and shuttle would be on the way. 20 minutes later. No shuttle. Called again and same front desk employee told me ”I don't know what to tell you, he's on the way should be there in less than 10 minutes. Just as we were about to give up and take a cab, along came the shuttle. Driver was nice, I”m guessing busy doing something else when we needed him to pick us up. Here is your pro tip: 1: Don't assume the shuttle runs non stop. It doesn't. 2: Call the hotel and make sure its on the way. 3. If you have an early AM flight, don't stay here unless you want to UBER or Cab to the airport. The shuttle does not start running to the airport until 7AM. Our flight left at 7:30, so a 12 dollar UBER it was. The rest of our experience was fine. This is nice property. Had the two bedroom unit and had great space for our family. Used the washer and dryer on second floor (bring your quarters 1.75 per wash, 1.00 per dry). They have a full service bar that stays open until 9pm. Until they improve their Airport shuttle service (remember, they are an AIRPORT HOTEL). I would stay someplace else.

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

This hotel is embarrassing and an insult to the name “Regency”. It is surprising such a structure, in this condition, is nearby a major US airport such as Miami International. No laundry / dry cleaning service is available. The structure looks like it hasn’t been refurbished since the early 60s of the 20th century. The only photos that still represent the existing condition of the structure today are the ones of the pool, but unfortunately it was closed but I stayed there — or rather, when I checked in and then checked out after half an hour. First time in my life that I change hotel after check-in because of the conditions of the building and the services provided. A special mention goes to the staff, that is kind, proactive and truly at the client’s disposal (not ironic: I mean it). You can tell that they do what they can to compensate the hotel’s conditions, but unfortunately in this case the problem is not the staff: it is the hotel.

The hotel was very clean and the reception smells really good when you enter the building. Only downside is that parking for guest is expensive. And even after paying the parking they still left a ticket on our car. So we had to go back to the frontdesk.

Easy shuttle from the airport. The automated Hilton Honors pre check-in worked well so we headed straight up to our but on arrival we discovered our room was next to a very noisy elevator and every time it passed by it made a loud metallic rattling noise on the wall next to the bed. We called reception and eventually got an answer. They said they would call back to let us know if they had another room but after 30 minutes did not call back. I went down and joined the reception queue and then eventually did get a room away from the elevators. The reception said they were aware of the noise issue. We decided to go for a cocktail before retiring (they had ”Havana Night” specials?) and it was the weakest and most tasteless cocktail on record. Other than that the room was comfortable and quiet.

Hello. I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay. What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. SHEILA that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When SHEILA was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all! I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami. I never felt so humiliated and mistreated in my whole 45 years of life. I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character! I want my REFUND for the two nights that I did NOT stay there because they refused to do business with me, with NO explanation so if they refused to do business for the last two nights, I want my refund for my two nights, it is just simple and that fair! I had to find a place in a Saturday when the town is packed and pay a much more higher price. I am going after my rights here in the USA. They cannot do that to people. I filled a police report and share if requested. You can and should definitely talk to any staff or any guest there right now and they will backup what I am writing here. I have many witnesses that will prove that whatever SHEILA said is not true and she lied! I don’t want to fight and honestly I just want to move on from the most frightening situation of my life so please just refund my money! I recorded the whole situation and can share if requested and will use for legal purposes. I did NOT disrespect the staff, I had this misunderstanding with ONLY SHEILA, and I did NOT threat anyone, I did NOT threat SHEILA. They refused to

My toilet was not flushing, the manager, Lilia, the most horrible human I have had the misfortune to encounter not only tried to blame me for the mess of poop the plumber left in the floor but also told me that due to the mess the room was now out of order and “there were no more rooms” (although her co worker, Angel, clearly told multiple people there were rooms in Spanish) I was made to leave the hotel because they sold me a room with a messed up toilet and then proceeded to belittle me blaming the mess on me. Unbelievable. I don’t get my money back for a week and I had just enough to pay for the room, so now I get to sleep in my car for the weekend, Lilia, I pray your karma is swift. What a terrible person to represent your company. I truly believe these people are scamming their guests also, but that’s another review.

We booked this hotel in January working with Yenni and her team. Always professional and prompt email returns. Fast forward to our arrival - a good experience checking in overall. They were able to have several of our 10 rooms ready early early morning. Wonderful for our weary travelers. Rooms are clean and well appointed. Lobby pantry is stocked as well as the bar. A group of us ate in the restaurant it too was very good and unique dishes. They have a few cats they care for including vet visits on property (outside). Adorable but aloof. Lots of ducks close by too. The pool n jacuzzi passed the grand baby tests. Recommend? Absolutely !

Our service at the beach was wonderful! Alejandra was an excellent server. It was a very relaxing atmosphere. They have great lounge chairs and umbrellas. You can rent larger lounge chairs and cabanas for the day, too. It was easy to access the beach directly from the Fontainebleau property.

The hotel is well located, close to the airport and relatively close to shopping and Miami. Good lobby staff, cleanliness, comfort, very good hotel. The waitresses at the bar are not very friendly but nothing that makes you have a good time enjoying a drink or eating.