Hotels Near SCOOTERS SOUTH BEACH in Miami Beach

It was wonderful having the ocean in your backyard. Pool was amazing especially at night. Room was smaller than we had expected. The location was amazing. Shops and restaurants lined the streets.

Hello. I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay. What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. SHEILA that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When SHEILA was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all! I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami. I never felt so humiliated and mistreated in my whole 45 years of life. I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character! I want my REFUND for the two nights that I did NOT stay there because they refused to do business with me, with NO explanation so if they refused to do business for the last two nights, I want my refund for my two nights, it is just simple and that fair! I had to find a place in a Saturday when the town is packed and pay a much more higher price. I am going after my rights here in the USA. They cannot do that to people. I filled a police report and share if requested. You can and should definitely talk to any staff or any guest there right now and they will backup what I am writing here. I have many witnesses that will prove that whatever SHEILA said is not true and she lied! I don’t want to fight and honestly I just want to move on from the most frightening situation of my life so please just refund my money! I recorded the whole situation and can share if requested and will use for legal purposes. I did NOT disrespect the staff, I had this misunderstanding with ONLY SHEILA, and I did NOT threat anyone, I did NOT threat SHEILA. They refused to

good!!!!!!!!!!!!! The swimming pool is good but the facilities are a bit small The room condition is not bad The yoga program provided by the hotel was good

We stayed this hotel in September 2022. My wife is Hilton gold member and we were expecting exceptional Hilton luxury and accommodation. But, it was okay. Room was not clean properly. When we asked for upgrade they said you'll get updated room after 4pm but when my other friends came they got balcony room without being member at 1pm. Also, one of the day there was a private event. They took over swimming pool area and bar, lobby, games everything. They only have one bar which was booked for private event. That's actually really bad for your hotel guest. I hope they can understand it and make few things better. But, Hilton cookies were really good. It was plus point. We got every time when we asked. Location is really good too. only 2 min walk from beach. Overall, I would not go again here.

Recommended by the virgin rep, so booked for an overnight trip. Car park was extra and really tight spaces for the huge hire car we had been given. Our room was next door, we had to walk through a full restaurant and up in the lift. The smoke alarm was going off as we checked it, piercing noise outside our room whilst it was being fixed. The room- basic with storage and noisy aircon with the blinds down. Opened the blind to a Bush and the wall of next door- defo no sea view in this one. Shower was cold so we all had to have cold showers and toilet was dodgy flushing. Walked outside, air con was leaking all over the corridor floor so reported at reception. They cleared it quickly. We stayed one night and loved miami as a place, location of the hotel was fab, came back early as wasn't sure what would happen when the restaurant closed. As others have said, when i booked it said free breakfast and when i asked they said there was no breakfast unless we paid in the restaurant. Would I stay again, probably not.

All good, I spent two nights. It is very well located, the staff is correct. I had no problems! I was just passing through

Our service at the beach was wonderful! Alejandra was an excellent server. It was a very relaxing atmosphere. They have great lounge chairs and umbrellas. You can rent larger lounge chairs and cabanas for the day, too. It was easy to access the beach directly from the Fontainebleau property.

Our excellent experience at the Tru began before we even arrived. Julissa and Dia both assisted in making sure that our accommodations for the week were just what we needed. Upon arrival everyone was courteous and eager to let us know that they were there to help in any way. Our room had a wonderful view of the pool, Biscayne Bay in the distance, and downtown Miami. Speaking of the room, it was the perfect size for us, with a comfortable king bed, large tv, and clean throughout (and kept well clean during our 1-week stay by housekeeping team). We very much appreciated the complimentary hot breakfast, and what made the breakfast especially tasty and fresh were the number of hotel team members making sure that all food options were available (e.g. eggs, bagels, english muffins, fruit, and coffee ALL restocked as needed throughout the breakfast service.) The pool was my favorite place to relax during the day. Ample towels and umbrellas were available, pool deck was kept clean, and the pool water was clean, cool, and refreshing. In summary between the lovely room accommodations, outstanding complimentary breakfast, great loaction (just a short walk from Brickell center), relaxing pool area, and most of all, the highly professional and courteous hotel team - from leadership across all levels - the Tru is an exceptional value for short or long stays in Miami.

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

Location and staff was excellent. Checked in and out was hassle free. Room was clean, parking was ok with option of parking at the back in the hotel private parking or on the right side of the hotel on a road hat looks safe. This road also runs between McDonalds and the hotel. My only issue was having to pull bags/suitcase upstairs to second floor. If you’re traveling with luggages try and secure a ground floor. Shuttle 24hrs on the hour from hotel to Airport. Yes I would stay again but on the ground floor.