Hotels Near Sawgrass Mills in Miami Beach

All good, I spent two nights. It is very well located, the staff is correct. I had no problems! I was just passing through

Our room faced the hotel yard so it was quiet. The hotel is basic and dated but it offers great value for the price. Other hotels around are 2-3 times more expensive. The bed comfort could be better. Multiple eateries in walking distance. There is also a free trolley that takes you to South Beach. It takes 15-20 min depending on traffic. We would stay here again.

good!!!!!!!!!!!!! The swimming pool is good but the facilities are a bit small The room condition is not bad The yoga program provided by the hotel was good

Will definitely be returning to The Ritz Carlton, South Beach. Upon entering the hotel everything seemed super clean and I was greeted with a glass of champagne. I had a fabulous experience at the beach. A few names of the Excellent staff that made the day perfection: Murex, Jacque, Nerlens, Jefferey, and Daril. My group and I were helped to find a great spot on the beach, the food and drinks were amazing. This group of staff checked on my friends and I to make sure all was well. Will hopefully be coming back soon!

When I say I absolutely loved this place, I loved it this was my first stay all the way from New Jersey for a 5 day stay, I know even know where to start I was checked in by the security that helps around she was so prefect anytime we needed anything she would help or guide us in the right direction. I was so sad I didn’t get to see her my last two nights I wanted to tip her so bad n give her the most appreciative hug☺️But not to mention they have a restaurant downstairs in boy it’s this one person I will never forget unfortunately I didn’t get his name bc we started a conversation about a iguana, yea a laugh lol, an from there all I did is call him my friend 😂 but from the moment to the end he kept me laughing so hard I already miss having lunch there so we can laugh. But I’m gone end here wit when I come back I hope to see the same two people I absolutely wanna thank everyone for making us feel like we where home 🌟🌟🌟🌟🌟

We had a (pink) deluxe king room (275 sq/ft) and it was wonderful! We were not in the main building, but we’re a short walk away in the complex. There was a kind porter to help with luggage. The size was just fine for us, and we had plenty of room to store luggage under the bed or on the side of the room. The shower pressure was fantastic and the in room amenities were a wonderful touch. There is a coffee maker in the room with mini bar/fridge. No microwave. Room service breakfast (for a fee) was delicious, and the house coffee was fruity, chocolatey and delectable. Lighting was on the darker side, but people might be forgetting to turn on an overhead light on the ceiling fan. You can do this on the wall switch top button. The furnishings were modern, classy and opulent in the room and in the hotel. I truly felt like I was in the pages of a magazine, but it did not feel stuffy or pretentious at all. Staff were wonderful and helpful. After reading reviews, we brought ear plugs just in case, and we definitely used them. Noise is an issue (hence 4 stars), but if you are prepared for this, it’s not a shock. The hotel is in a fantastic, lively area with great restaurants and shopping, but it can get loud at night on the weekends. Prepare for this, and it won’t be an issue. You are charged for extras you may not use, but we greatly enjoyed the stay even when not taking advantage of the extras. We will definitely be back!

Worst hotel experience I've had in my entire life. Please don't stay here, it's not worth it at all! 1. The hotel is right next door to a nightclub that blasts aggressive EDM from 10pm to 7:30am, even on weekdays (I stayed here on a Wednesday). I wore heavy duty earplugs, a pillow over my head, and took sleeping pills, and I still wasn't able to fall asleep due to the thumping music that vibrated the whole room. There is no one at the front desk to help, and no one picks up the hotel phone line after hours. 2. On the rare occasion that someone is at the front desk, they are extremely rude and unhelpful. The morning after the nightmarish stay, I went down to ask the manger (Sam) to change my room due to reason 1. He just shook his head, told me to suck it up because I had already paid for my unrefundable stay, and that there was nothing he could do. He said all the rooms were full. When I showed him that there was still availability when I checked online, he said that those rooms were even louder than my room, so I'll be even more unhappy there. Whenever I offered more solutions, he would interrupt me and shake his head and tell me to suck it up. I almost had a panic attack out of frustration, shock at the poor customer service, and lack of sleep. If I were to collapse, he probably would have just told my corpse to suck it up. 3. The room itself was fine, nothing special, solid 2 or 3 star quality. However when we walked in we were overwhelmed by a strong, chemical-y, lemon smell. I'm guessing this was because the rooms aren't properly cleaned and are instead sprayed with cheap Febreze. The smell gave us a headache, so we had to leave immediately and open the windows while we were gone. When we came back, we tried to turn on the AC but it didn't work. We called the front desk but no one was there at 9pm. We had to just suck it up, as Sam would have said.

Hello. I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay. What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. SHEILA that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When SHEILA was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all! I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami. I never felt so humiliated and mistreated in my whole 45 years of life. I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character! I want my REFUND for the two nights that I did NOT stay there because they refused to do business with me, with NO explanation so if they refused to do business for the last two nights, I want my refund for my two nights, it is just simple and that fair! I had to find a place in a Saturday when the town is packed and pay a much more higher price. I am going after my rights here in the USA. They cannot do that to people. I filled a police report and share if requested. You can and should definitely talk to any staff or any guest there right now and they will backup what I am writing here. I have many witnesses that will prove that whatever SHEILA said is not true and she lied! I don’t want to fight and honestly I just want to move on from the most frightening situation of my life so please just refund my money! I recorded the whole situation and can share if requested and will use for legal purposes. I did NOT disrespect the staff, I had this misunderstanding with ONLY SHEILA, and I did NOT threat anyone, I did NOT threat SHEILA. They refused to

Recommended by the virgin rep, so booked for an overnight trip. Car park was extra and really tight spaces for the huge hire car we had been given. Our room was next door, we had to walk through a full restaurant and up in the lift. The smoke alarm was going off as we checked it, piercing noise outside our room whilst it was being fixed. The room- basic with storage and noisy aircon with the blinds down. Opened the blind to a Bush and the wall of next door- defo no sea view in this one. Shower was cold so we all had to have cold showers and toilet was dodgy flushing. Walked outside, air con was leaking all over the corridor floor so reported at reception. They cleared it quickly. We stayed one night and loved miami as a place, location of the hotel was fab, came back early as wasn't sure what would happen when the restaurant closed. As others have said, when i booked it said free breakfast and when i asked they said there was no breakfast unless we paid in the restaurant. Would I stay again, probably not.

Harry the bell captain and the entire staff were incredible!!! The food was amazing and we had a room with a balcony overlooking the water, beautiful. Staying at a kosher hotel made and having shabbas dinnet and lunch and also having the schul all in one place made it an incredible 25th wedding anniversary!