Guest User
January 30, 2024
I booked to stay there in 2021, due to the pandemic I had to cancel because they closed the airport in Chile. The cancellation was within the established period and was with free cancellation. The reservation was paid in full and when requesting a refund in the first instance, Booking as an intermediary indicated that the hotel requested my information to make the reversal, however, that is where our nightmare began, They never gave us anything back, Booking ignored everything and to this day, almost 3 years later, they still haven't refunded me the $800 at the time. I complain periodically but there is no minimum interest on their part
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