Hotels Near Allen Morris Brickell Park in Miami

Hello. I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay. What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. SHEILA that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When SHEILA was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all! I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami. I never felt so humiliated and mistreated in my whole 45 years of life. I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character! I want my REFUND for the two nights that I did NOT stay there because they refused to do business with me, with NO explanation so if they refused to do business for the last two nights, I want my refund for my two nights, it is just simple and that fair! I had to find a place in a Saturday when the town is packed and pay a much more higher price. I am going after my rights here in the USA. They cannot do that to people. I filled a police report and share if requested. You can and should definitely talk to any staff or any guest there right now and they will backup what I am writing here. I have many witnesses that will prove that whatever SHEILA said is not true and she lied! I don’t want to fight and honestly I just want to move on from the most frightening situation of my life so please just refund my money! I recorded the whole situation and can share if requested and will use for legal purposes. I did NOT disrespect the staff, I had this misunderstanding with ONLY SHEILA, and I did NOT threat anyone, I did NOT threat SHEILA. They refused to

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

The hotel was very clean and the reception smells really good when you enter the building. Only downside is that parking for guest is expensive. And even after paying the parking they still left a ticket on our car. So we had to go back to the frontdesk.

This hotel is embarrassing and an insult to the name “Regency”. It is surprising such a structure, in this condition, is nearby a major US airport such as Miami International. No laundry / dry cleaning service is available. The structure looks like it hasn’t been refurbished since the early 60s of the 20th century. The only photos that still represent the existing condition of the structure today are the ones of the pool, but unfortunately it was closed but I stayed there — or rather, when I checked in and then checked out after half an hour. First time in my life that I change hotel after check-in because of the conditions of the building and the services provided. A special mention goes to the staff, that is kind, proactive and truly at the client’s disposal (not ironic: I mean it). You can tell that they do what they can to compensate the hotel’s conditions, but unfortunately in this case the problem is not the staff: it is the hotel.

Easy shuttle from the airport. The automated Hilton Honors pre check-in worked well so we headed straight up to our but on arrival we discovered our room was next to a very noisy elevator and every time it passed by it made a loud metallic rattling noise on the wall next to the bed. We called reception and eventually got an answer. They said they would call back to let us know if they had another room but after 30 minutes did not call back. I went down and joined the reception queue and then eventually did get a room away from the elevators. The reception said they were aware of the noise issue. We decided to go for a cocktail before retiring (they had ”Havana Night” specials?) and it was the weakest and most tasteless cocktail on record. Other than that the room was comfortable and quiet.

Our service at the beach was wonderful! Alejandra was an excellent server. It was a very relaxing atmosphere. They have great lounge chairs and umbrellas. You can rent larger lounge chairs and cabanas for the day, too. It was easy to access the beach directly from the Fontainebleau property.

Location and staff was excellent. Checked in and out was hassle free. Room was clean, parking was ok with option of parking at the back in the hotel private parking or on the right side of the hotel on a road hat looks safe. This road also runs between McDonalds and the hotel. My only issue was having to pull bags/suitcase upstairs to second floor. If you’re traveling with luggages try and secure a ground floor. Shuttle 24hrs on the hour from hotel to Airport. Yes I would stay again but on the ground floor.

The hotel was beautiful and very clean. The TV was google so didn't really know how to work it and no one told us so we had no TV for awhile. The view was amazing. There's not really anything nearby to do but the risk a few places to eat and a grocery store in walking distance.

We booked this hotel in January working with Yenni and her team. Always professional and prompt email returns. Fast forward to our arrival - a good experience checking in overall. They were able to have several of our 10 rooms ready early early morning. Wonderful for our weary travelers. Rooms are clean and well appointed. Lobby pantry is stocked as well as the bar. A group of us ate in the restaurant it too was very good and unique dishes. They have a few cats they care for including vet visits on property (outside). Adorable but aloof. Lots of ducks close by too. The pool n jacuzzi passed the grand baby tests. Recommend? Absolutely !

Harry the bell captain and the entire staff were incredible!!! The food was amazing and we had a room with a balcony overlooking the water, beautiful. Staying at a kosher hotel made and having shabbas dinnet and lunch and also having the schul all in one place made it an incredible 25th wedding anniversary!