Las Alcobas, a Luxury Collection Hotel, Mexico City

Las Alcobas was a perfect hotel. The service was excellent, the breakfast was spot on and the room itself was very luxurious. To say the least, my family very much enjoyed this spectacular hotel in the heart of Mexico City and would most certainly come here again! We were greeted warmly by the staff who never failed to please and when we were shown our room we were very content. The bathroom for starters was incredible. The shower had many different jets and the bath had a bubble bath setting which the staff filled with herbs and turned on very special led lights making the bath like heaven. The soaps were also amazing with many different herbs inside them. The room was lovely and there was a very generous complimentary mini fridge with a selection of food. In the morning there is also a lovely breakfast served with Mexican style eggs, pastries and hot beverages. This was all delicious. We would most certainly recommend visiting Teotihuacán, an ancient site of pyramids and a museum. We would also recommend eating at Taquería El Túrix for some amazing street food and Entremar for a fantastic buzzy, local scene. Overall this hotel was amazing, especially surrounded by such a lovely neighbourhood.

I would have given this hotel 10 stars if I could. The service during my stay was exceptional and the rooms and location are great. I have given it such a low score, because they charged me for 2 rooms instead of 1 and they are refusing to acknowledge their mistake and are no longer returning my calls.

ABOVE & BEYOND are the two words I think of when I think of Las Alcobas. For someone who has traveled the world and stayed at countless luxury resorts/hotels, the service and staff at Las Alcobas was just incomparable. My husband and I were celebrating our first wedding anniversary and from booking to the end of our trip, the concierge and staff were extremely helpful and thoughtful. They were the BEST communicators we've ever encountered at a hotel and were very accommodating. They truly made our anniversary trip memorable and so special with the attention to detail and thoughtfulness. There are many well-known and major hotels in the area and in the neighboring districts but when I tell you that you will NOT get the same attention to detail service that you will at Las Alcobas, mark my words. They will make you feel truly at home and care for you the entire trip. In addition, their margaritas offered at their restaurant is truly the most delicious one we've ever had in our life. Yes, in our LIFE. The margarita are fresh, not too sweet with the most amazing salted foam and shaved lime on top. CHEFS KISS! I cannot recommend this hotel enough. Do yourself a favor and choose Las Alcobas for the best experience from beginning to end in Mexico City. Special thanks to Bruno (our wonderful concierge), Sara (helped us check-in/out), all the wonderful cleaning service ladies and last but not least - the wonderful restaurant (named Anatol) staff thought greeted us with the brightest smiles each evening as we enjoyed our now forever favorite margaritas!

The entire staff of this beautique hotel were there to help us in any possible way. I would highly recommend this hotel

Service us amazing

The location of this hotel is ideal for exploring Mexico City from the neighborhood of Polanco. The lobby is intimate, as is the overall vibe of this small hotel. The staff is attentive and friendly. Even though the rooms are small (even the larger ones), they are comfortable and well designed. Noise from the road is minimal, due to good soundproofing. The shower is decadent, to say the least, with multiple shower heads. The only minor issue was children were running around the hallway one evening and morning making noise. This property advertises as adults only, with a minimum age of 13 to check in. This was brought to the attention of management, who apologized and stated it only occurred a few times a year. I was provide with nominal (and I mean nominal Bonvoy Points) for the inconvenience. To be honest the amount of points provided as compensation were almost insulting for a property of this caliber and price point. We could have stayed at other properties at a lower price point, but chose this one because of the Adults Only policy advertised. Other than the minor issue, this is an amazing property.