Hotels Near Parque Hacienda de Los Portales I in Mexicali

Always love the Lucerna Mexicali. The staff are such a pleasure. All the staff go above and beyond to help Check in was quick and easy. The hotel is beautiful! This was a very short trip for us this time, but will be back soon.

The worst hotel I’ve stayed at in a long long time. I stayed for two nights, the first night there was a security guard at 3 am on my floor corridor talking on his walkie talkie at FULL volume, for 40 minutes, which is 40 minutes too long. I called reception but their response was that they didn’t have any register of hotel personnel by the corridor at that time, AKA “you’re making this up”. After a while, I was finally able to fall asleep, only to be woken up again at 7 am due to cleaning personnel vacuuming the corridor. Let me say this again, 7 am, VACUUMING the corridor, oh you know, only the LOUDEST of cleaning procedures there can be. When I called reception, their response was that cleaning starts at 11 am, AKA “you’re making this up VOL. II”. And can I just add, this is on Christmas eve, a date when most hotels in Mexicali receive visitors, not an off season. How does this happen? Who allows for this to happen? One of the busiest seasons and it feels like Araiza’s guests are at the bottom of its priorities. On the second night, the guests next door started blasting music, drinking and overall being as loud as one possibly can. I get it, its Christmas, but maybe stop when it’s 2 am you know? So, after a while, I called reception and asked for them to intervene. They said they would send someone to check on this but 20 minutes passed and no one did. I called again and they said it was only TV noise and there’s nothing prohibiting a guest of watching TV on their room. It was NOT TV noise, I recorded how loud it was, went to the reception and showed them. They had 2 security guards come up with me. The noise from these guests could be heard from the elevator. The security guards knocked on their door and asked them to keep it down and lower their music. This whole ordeal took around 30 minutes. Some time passed and then, again, they blasted music and started being impossibly loud. I had to call reception and ask for security guards for the third time. All the while, I felt as if I was inconveniencing hotel personnel with this, as if no one ever complains and this is just how things are until I showed up and started complaining. Seriously, TERRIBLE service, absolute disappointment given that this is one of the top hotels in the area. I’m never putting a foot in here again, and you shouldn’t either.

房間乾淨 早餐自助

This hotel was recommended by a few people. There are not a lot of places to stay in Mexicali so we stayed there. Rooms are ok not new like people are saying. They are ok nothing to write home about. The worst thing was that my wife had surgery the following day. We left the hotel at 5am that morning to the hospital and during prep they found a tick on my wife's hand. No we do not have pets and the only place for this to have happened would be the hotel as the elevators are not really watch and anyone can sneak a dog inside. We called the hotel and ask for a supervisor to call but of course 3 days after staying there no calls.

It is a very good option to stay, the hotel is new and its very good facilities as well as its location, there are pharmacies, restaurants near and cafes too. It's a business class but we stay as a family and worked very well The only bad thing and I think the City Express chain should take care is that although they offer basic breakfast this does not include anything hot (revolved eggs etc) I had already stayed in a City Express and if I included it.

Don’t believe the pictures (they are very good pictures, btw). Actually not a bad hotel. The staff were helpful and they provide a free small breakfast. I was honestly fooled by the quality pictures and the reviews (don’t believe many of the reviews either). I thought I could stay in a nice, affordable hotel. The rooms are small, the towels are old, my safe didn’t work. If just staying by myself, it would have been fine. As a couple, I’d go nicer and more expensive

Acabo de hospedarme 9 días en Agosto, pero con el propósito de la pandemia no hacen limpieza diaria en los cuartos; solamnete una vez por semana, sumamente deteriorado el hotel a como estaba hace dos años que me hospede ahi. Este detalle de la limpieza diaria no fue avisado durante el proceso de reservación la cual pague completa antes de llegar. Tuvimos un percance con el filo de una cama que provoco que me cortara la pierna. Se pidio el cambio en la recepción y no quisieron otorgarlo, solamente cubrieron el filo de metal con una cobija para volver a evitar accidentes. Muy mala atención del personal, solicite limpieza de mi estancia y me cobraron $200 por la limpieza, la cual no fue sufuciente.

The facility was nice and clean. Great view. There were shops and restaurants within shopping distance. The staff was friendly, but did not follow through on requests. We asked for a crib 3 times and it was never brought to us, so my husband had to go down to the front desk and get it after waiting a very long time. When we got breakfast in the morning it was not a pleasant experience. We had to wear gloves and a mask and they were very strict about it. In my opinion, it was very over the top.

The hotel has a very nice and professional staff, a rich breakfast, a very varied location. It is very well located, within a square with the best restaurants in Mexicali and near the garden, very secure the area.

El Hotel es nuevo y las habitaciones están muuuyyy bien, amplias, una gran TV y las camas comodisimas. El baño tiene una ducha grande y es de agradecer, súper cómoda. El personal de recepción muy amables y resolutivos. Pero en el restaurante tienen que mejorar muchísimo, tanto el personal como la variedad. Pedi para cenar una ensalada César en principio room service pero al final cambié de opinión y les dije que comer en el restaurante, pues después de 30 min (había 2 mesas más) me la ponen en una bolsa para llevar a la habitación y encima me querían cobrar más porque no habían actualizado los precios en la carta, finalmente me cobraron lo que ponía en la carta y no habían actualizado. Pero lo peor fue el desayuno, no esta a la altura de la cadena Marriot, muy poca variedad, no había ni pan de barra, todo de molde, lentos al ser ir, terminas vas a tomar más cosas y rápidamente te quitan todo de la mesa sin preguntar, fueron incapaces de poner el fútbol en la TV después de decir que lo ponían. Espero que sea porque son nuevos, excepto el restaurante el resto esta muy bien y cómodo.