Guest User
November 24, 2024
Dear hotel owner, we stayed in your hotel on November 21/22/23, tonight is our last night. I would like to list you point by point: 1) Your hotel is not a budget hotel, 2) We accept that it is close to public transport, but when we arrived in the city, we realized that it is not central ) Lorenzo welcomed us at the reception, he was extremely kind, professional and helpful 4) The first night we stayed in room 103 on the 1st floor, it is a room with bathroom and toilet overlooking the street, without a shutter in front. of the window, and the inside is visible when the light is on, I think it is this The shutters of the room were not broken the day we entered the room😩, if you are not aware of it, why not?? If so, why do you rent the room without repairing it? Would you like to take a bath or leave? in the bathroom in a transparent environment?? We asked for help, he was very well-meaning and kind, he said he could help us the next day and our room was changed on the 2nd day 5) Believe me, it's a joke, our new room is on the 2nd floor, number 107. The room is a balcony room and its bathroom does not face the street, but unfortunately the problem does not end in your hotel. We wanted to open the door to go out to the balcony, the door handle was stuck in the hand, it was broken, we tried to put it back, it did not open, but after trying for 10 minutes we managed to open it, it was very dirty when we went out to the balcony. We felt victorious, like a commander😅, we learned the method to open the door with the broken handle, we opened it easily when we entered the room tonight, but those who tried it for the first time had to struggle for at least 10 minutes. 5) Let's talk about your breakfast, sir, I'm 58 years old, I've been traveling for years and I've never seen such a stingy breakfast. I laughed when I saw such small and thinly sliced cheeses, believe me, when you offer those cheeses to your customers like this, will they eat less???? NO…. If he can't get enough, he will ask for more, but please think, won't this way of cutting diminish the reputation of your hotel??? Tomatoes and cucumbers in small bowls, olives in a small bowl, put them on large plates, there are 15 people in the living room having breakfast, there is only a little left in the bowl, why would people ask you to bring more, believe me, if it were me, I would be generous and put everything in abundance, I think you are like that. You think: "If we add abundance, everything will disappear. You are wrong, your customer who is full". he won't eat anymore, believe me, he won't.6) When we got to our room tonight, the housekeeper said We saw that you just visited our room😄😄😄Why? The bathroom was dirty, the dirty porcelain cup from the coffee I drank in the morning was left dirty, the balcony
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