Hotels Near Wolfchase Galleria in Memphis

Hotel was very clean and nice the staff was friendly and the hotel had excellent breakfast all was hot and ready with great option. I would recommend this hotel to everybody and I will for sure book again

Strike 1. Upon arriving there was alot of debris (rocks or little pebbles) at the threshold of the room. I recall thinking “this isn’t a good sign”! Strike 2. Upon opening the door I learned I was right. The ottoman was literally positioned in the middle of the walkway to enter the room. We commented “that’s odd”. It’s like someone didn’t finish cleaning the room is what we surmised. It was late so we just went to bed after flying all day. Strike 3. Only to find ourselves jarred awake by the alarm clock that wasn’t reset. Strike 4. Can’t get back to sleep so I take a shower only to find the shower gel completely empty. I mean not a drop had been refilled. Strike 5. So I was forced to just use face soap and saw long strands of hair thst clearly wasn’t ours on the vanity and strike 6 If that wasn’t gross enough found the same hair type in the shower. And checkout isn’t until 11 yet the maid entered our room at 10 and her response “just checking if you had checked out”. What kind of ghetto crap is that? I think it’s a ploy she used to rush people to checkout. So that was strike 7. Strike 8. I forgot my slippers at home. Walked to the nightstand at the double bed nearest the door to find something sticky under my feet. So the carpet had not been cleaned in a while. And lastly the front desk agent Denetra didn’t allow me to use a different credit card upon checkout. So that was Strike 9!. So suffice it to say I was not at all pleased and was outright disgusted by the lack of care that was taken with room 513. I won’t return here. And I will let others know to not visit this hotel because it’s clear the rooms aren’t cleaned to a standard or a checklist. And we know this has to be correct else there wouldn’t have been so many obvious issues pointing to support the argument that maybe our room wasn’t cleaned at all and maybe the bed was just made up from the last guests in the room. What a dirty sick thought to even be forced to think.

The property as a whole is modern, clean, and well-maintained. Parking is spacious and well-lit, and the location is easy to reach from the interstate but positioned so there's no road noise reaching the room to interrupt your sleep. The associates at the front desk were welcoming, courteous, efficient, helpful, and professional both at check-in and check-out, and the associate on night duty was particularly helpful in promptly figuring out and fixing a glitch in the TV in my room. The room and bath were sparkling clean, the bed and other furnishings were very comfortable, and the reading light next to the couch was much appreciated in a time when good reading lights in hotels seem to be almost extinct. The HVAC worked quietly and accurately. I had to hit the road too early to sample breakfast, but I noted that the breakfast area was spacious and well-lit. All in all an excellent night's rest after a long day on the road, and at a very reasonable price - highly recommend!

Over the past 1.5 years I have stayed at this hotel 3 times. While the rooms are consistently clean and the general staff very friendly there are two particular issues I have. When travelling the fitness centers are important to me and yet each time I have stayed here the elliptical machine has not worked. The second time I happened to meet the General Manager (Annette?) who promised me she would follow up and if it did not work the next time she would comp the room. Lo and behold it had the same exact issue as the prior two times and was unusable. She was not in until 10am so I wrote her a note and gave it to the front desk clerk who promised to pass it on to her. I reminded her of our conversation, gave her my email and cell and go no response; not even an apology. Given this lack of follow through and false promises I will not stay here again and would advise anyone who cares about working fitness equipment not to do so either.

We checked in around 10pm and were given room 118, which is right around the corner from the main lobby. The room was clean, the tv and ac was on in expectation of our arrival. I won’t say a lot here because I have mixed feelings about this stay. I just don’t understand stains or spots on towels or bedding that aren’t discarded and are easily visible. The sink backed up quickly and never completely drained out. Some furniture pieces starting to show age but no loud noises could be heard in the room and the bed was comfortable. One other thing- a shirtless man smoking a cigarette hiding in the shadows at the back entrance was concerning. Location is great with close access to interstate and lots of dining options.

This restaurant could not have been any more accommodating and clean. When I first arrived I was greeted by the hotel worker named Chris and it was one more I can’t remember his name. They surpassed past my expectations completely during my stay I was absolutely impressed. When I had one issue the staff worked to ensure it was promptly fixed. The hotel manager and her staff were great and professional. I’ll definitely recommend them to anyone.