Sheraton Hotels in Memphis

I was here 20 years ago and it looks like not much has been done to the place. It’s sad to see - the carpets in the corridors to the bedrooms are never clean, the fittings in the bathroom are falling off and service from the front desk is inconsistent.

Guest House was beautiful. It felt as if I was walking into a movie scene. Very beautiful place. They have a movie theater with free Elvis movies each night, food was excellent and service was superb. Location is great and very secure. I would highly recommend to anyone in the area. I wish we could have stayed longer.

The hotel location wasn't bad. Loved the Elvis homage.... room wasn't the cleanest, bathroom and walls could use a good clean and paint job. Didn't have breakfast. So I can't say much. But for the price I paid, I can't complain. Don't mind going back there.

The location is very good, the surrounding environment is good, quiet, the top floor observation deck is very good, you can look at the Mississippi River, you can see the bridge marked 'M'. The restaurant on the top floor is also good, you can go and taste it. There are no convenience stores and shopping malls around. It is more convenient to have a car or rent a car. This is the case in the general cities of the United States. It is very inconvenient to have no car. There are some snacks (popcorns and the like) in the hotel room that can be enjoyed free of charge. The hotel room is ok, but we live in a suite with an outdoor deck that can go out and enjoy the exterior. The terrace is large and connected to the next room. There is no problem with security. All the platforms need to be swiped before they can enter. There are leisure sofas on the platform, but there are more dust on the sofa and coffee table and the ground, as well as spider webs. The hotel is located in a large outdoor goods store. The interior decoration is very special. Some real animal specimens, birds, deer, etc. can be seen everywhere. There are also some introductions to the origin of the hotel, which is very story-like. I like to enjoy life in the American country. There is also a battlefield in the mall. There are guns and ammunition on the second floor. On the first floor, there are various mountain bikes, there are various fishing gears and swimwear, and a The harbor pier has a lot of local fish in it. There is also a city called Memphis in Egypt. The shape of this hotel is designed as a pyramid. From the second floor, it is designed as a hotel room along the inner circle of the pyramid. The room will look like a log cabin, plus The decoration of animal specimens is very interesting. The middle part and the first floor of the pyramid are shopping malls, restaurants, bowling alleys and shooting clubs. The top floor is the observation deck and the steakhouse. The hotel is relatively new, the room is relatively large, that is, the windows of some rooms are facing the indoor shopping malls, the shopping malls are exquisitely arranged, and the view from the room is also a scene. In short, to travel to Memphis, this is a place worth living.

The room is gorgeous. Bed is so comfortable (although a little high for me t 5ft 2). Slept well great bathroom. Lacked in towels. Loads of hand towels, but when asked a staff member for some towels she said she could only find 1 large towel. No daily service to yr room, unless you request it. No tea or coffee making facilities in the room. Breakfast not worth 15 dollars. Little choice, cold and over cooked . Plastic spoons? Overall a shame, the rooms are gorgeous, but he lack of staff interaction and attention to services is inadequate. I wouldn’t stay here again

We were exceptionally pleased with the service we received here. At check-in, we were greeted as Platinum Elite members and the staff went above and beyond to make sure we received Platinum benefits. There is a charge for valet parking, but the cost was a bargain, for the service. We ordered room service for dinner, for which there is an additional charge, but it was well worth it, because - again -we had exceptional service. Food was very good for dinner and even better, for breakfast. Our room was very clean, with soft beds. It was more quiet than we had anticipated, but that may be because Beale Street is actually about a block away. Hotel is in a great location, right across the street from Fedex Forum and the Memphis Rock & Soul Museum. Easy drive to Graceland. Also, there are many great restaurants within 1 to 2 miles of this hotel. We will definitely keep this hotel ”on the radar” for a future visit !

We got to the hotel super early just expecting to check our luggage and return later for actual check in but to our pleasant surprise the room was ready. The front desk staff were very friendly and informative during our whole time at the hotel. The location of the hotel is great it's a short distance to downtown and Beale Street which was why we booked . AutoZone baseball stadium is a 3 minute walk from the hotel to so we figured why not check out a game and sure glad we did it was a blast and very affordable. We had a few dips in the pool which came in handy after a few hot afternoons exploring the city. It was our first time to Memphis but 100% not our last . The live music,food and friendly people we met makes Memphis a definite city we want to return to again.

My first encounter with Bryon parking my car with his pleasant personality and mannerism was amazing. He was very knowledgeable about Memphis and guided me in every right direction of this amazing city. Afterwards we had the opportunity to speak with Chevalain, Erandy and Chris at the front desk. Their warm welcome to Memphis made my check in and check out process more like being welcomed/departed by family. Ms. Tara did an amazing job cleaning our room daily. Each and everyday our room was spotless. Also Mr. Dee met all our pool needs and made sure water was appropriately cleaned and comfortable for all guests. There were serveral other hotel staff that i didnt get the chance to get their names. But hopefully all the staff get the recognition they deserve at this hotel. This experience with this staff was truly amazing. I look forward to visiting your city again and will certainly stay here. Thank you to such a great family oriented staff.

Daily Mandatory Charge includes: Memphis Tourism Fee.