Guest User
November 21, 2022
I'm not sure how this could have been worse. I'm a very regular business and leisure traveler and Courtyard usually fits the bill. But wow, this place is terrible, so don't trust the brand. Where to start? From the room not ready, to having to move rooms because it was dirty and noisy, to a room with cigarette butts covering the deck with burns in the bedding, to no food at all one day, a staff that doesn't care (one actually said, "I have no responsibility for what happens when I'm not here, so you're on your own."), broken light fixtures, absolutely gross dirty, and stained furniture, to overcharging by not removing my reservation hold on my credit card. I even got trapped in the shower for a while when the glass doors wouldn't open because doors wouldn't stay in the tracks! Scary. It goes on and on--horrible. Marriott really needs to get this one off their roster--it will ruin your trip to Memphis.