Hotels Near Embry-Riddle Aeronautical University in Memphis

I really enjoyed this hotel is was very nice and the customer services was so amazing. I recommend everyone to check in this hotel when y’all in the area… The breakfast was so delicious and well put together and the host was so sweet and amazing… Room service was a awesome and I wouldn’t have checked in if the representative wasn’t so nice and warmly and great there guest so great… Hospitality was in that house place…

Rooms are spacious and clean. Front desk lady is very nice. Slow check in because she was the only one working. She did the best she could. Ambience was terrible in the lobby. Half the lights were not on, the TV was turned off, and the restaurant and bar were closed due to being short staffed. One of the reasons I picked this place was because of the convenience of having a restaurant on site. They should’ve had something posted on the IHG app so I would’ve had a heads up. I would stay here again for the rooms but would definitely consider other options that are in the same price range.

The check in process was fast, the front desk staff was good and professional. Easy parking, in quiet neighborhood, inviting lobby, clean hallways. Great hot shower temperature, clean beds. Had following issues: 1. WiFi did not work and the hotel insisted we called the toll free number provided by them ourselves to solve it, which I believe it's the hotel's responsibility to provide easy access WiFi and resolve technical issues on their end. 2. General Manager, Leslie Mitchell, would use more active listening and empathy, rather than came across as defensive, unresponsive, careless about the customers. 3. No hairdryer, nor extra roll of toilet paper, nor complimentary bottled water upon arrival of the room. 4. Shower head had water pouring toward the further wall across, would be better if properly position to have water flowing right in the middle of the bathtub/shower room or towards the interior wall away from the shower curtain/outside. 5. obvious carpet stains, and door stain as well as fell-off paints. Sheraton is known to be a reputable hotel chain, and haven't stayed with Sheraton for a long time, not a good experience, especially with bad attitude and poor customer care from the general manager in this location.

We visited for business meeting. The hotel was clean and location was good.

Good breakfast, located in Yangshu Street, on the edge of the city, with parking lot, the hotel is completely closed, the facilities are old, there is a shuttle bus to the airport, there is a gym and swimming pool, suitable for business travel.

The room is old and smelly. The air conditioner is about the same as a tractor. There are few breakfast options

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

I had an amazing experience with receiving stellar customer service from Frederick. This young man help me navigate through a mix up with the company and he never lost his patience while we were going back-and-forth to get to where the error had occurred. I know to some, it may appear that he was just doing his job. But compared to many horrible customer service experiences I can honestly that Fredrick operates in a spirit of excellence and I benefited from that.