Anonymous User
October 7, 2024
I stayed for four nights in total. The first two days were fine, but on the third day, the housekeeping was not done and they blamed me for pressing the do not disturb mode. There was no hot water for showering at 11pm. My flight was at 10am on the last day, and we had arranged for room service to be delivered to the room at 6:30am the day before departure. I booked a breakfast-inclusive package because the hotel could not provide breakfast before 7am, so we requested the room service. After the breakfast was delivered to the room, they actually charged 126 Australian dollars for the room service, which was too much. After communicating with Ctrip, they agreed to cancel the fee. It was a waste of my time, energy and money to deal with these things, so I have to give a bad review.
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