Guest User
April 19, 2022
April 2022 - The room facility was reasonable, and the location was fantastic (right by the Grand Mosque) , amenities were all great (money exchange, KFC etc all across the road. The issue is that when we checked in, no one gave us any information about the hotel facility, where the restaurant is located and the time to attend. We were just told to get to our room and someone will contact us (the concierge was not even busy at the time). My son who is autistic, his pram went missing (or lost on a trip) and the only option for him is to take a wheelchair. We booked the wheelchair in the hotel on 3 occasions and each time they told us they had run out of it (regardless of making a booking). The very last time they explained to us that the wheelchairs are for old people only and not for children. I explained to them about my son and how autistics work and affect him but they had no clue what I was talking about. I went to speak to their hotel supervisor/manager and asked him if he knew what autism is and he said no but apologized for the staff's mis-understanding then said the same thing "wheelchairs are for elderly". I had a card translated into Arabic about autism but they said they have not heard about autism before. I dont know if they genuinly never heard about autism or just playing dumb! Very disappointed that they only supply wheelchairs to elderly!