Anew Resort White River Mbombela

I just checked out of this resort this morning. I thought it was a nice property with a spa and pool. I was leery about going there due to reviews on this site. My room was very large and modern plus had all the bathroom amenities that others say are not provided. It also had a balcony, safe, refrigerator and coffee/tea bar with a kettle. I was here with Exoticca for the safari tour. I also went into a few rooms of other travelers and they were all nice and updated. The one couple had a suite behind the reception area. The 3 buffet dinners which were provided on the tour at the resort were very tasty. We had a breakfast buffet this morning and it was good as well. All of the staff at the restaurant and bar were extremely friendly and courteous. They also provided breakfast boxes on our safari days and they were yummy as well and I am a picky eater. My birthday was on the first night we were there and the tour guide must have told the staff. They all sang to me in Afrikaans and English and gave me a piece of cake. So special. The young man at the reception was always cheerful and very helpful. Now the best part…the spa. Pinky was the name of my therapist and she stayed after hours 2 nights so I could have treatments after the safari. The first visit I had a 60 minute deep tissue massage for $37USD. The next day, I had 30 minute body scrub, 30 minute body wrap and a 90 minute anti aging facial - all for $82USD. I recommended her to others on my tour and they loved her services too. I would highly recommend this resort. Thanks to all the staff for your kindness and hospitality.

We really enjoyed this property- a bit needed updating but the staff were exceptional . We were here as part of our Exotica trip and the Kruger safari days. The evening buffet was perfect after a long long day. We wished the weather had been better so we could have enjoyed the lush green grounds. You will not be disappointed with this property!

The resort looks great on arrival. Once checked in, the room had no running hot water, the hinges on the cupboards were loose and no hair dryer. We were relocated to another room with different faults. The lack of attention to detail was clear. The toilet light flickered like a disco ball (all the downlighting seemed different makes), hinges on doors also pulled out, dirty skirtings and a general feeling of grubbiness. Even the blinds were dusty and bent. There was nobody present at the bar / restaurant in the afternoon when we were peckish so we left and went to a nearby mall. The bed was clean and comfortable, the rooms are spacious with ample parking were the positives.

Large, conference style property. Other reviews complained about rooms - they were large & updated (showers were not). Walking to & from meals was problematic for my elder parents: brick lots in disrepair & dark. Staff supported them with a wheelchair which was very helpful. Close to Kruger, but imagine many other options.

We stayed for three nights in April 2024 as part of a tour group arranged by Exoticca, through their local partner, Amazing Africa. We found this to be an excellent hotel to stay in for a few nights. The staff were all very friendly and helpful throughout, delivering first class service. The rooms were clean and sizeable, with comfortable beds with plenty of space. The shower opens onto the rest of the room, which didn't bother us but may be slightly disconcerting to those wanting to protect their modesty. We had a buffet for breakfast and dinner. The food was tasty with a good selection, including local dishes. There was also a good selection of reasonable priced drinks in the bar and restaurant.

This is a clean, safe, and reasonably comfortable place to rest your head. We stayed here as the location chosen by our travel organizer (Exoticca) for our stay during 2 days on safari in Kruger National Park. The property is aged and not fancy, but again, it is clean and sufficient. Bathroom provisions are minimal, so if face cloths, shampoo, mouthwash, hairdryers, etc, are necessary for your comfort, it would be important to bring your own if you choose this accommodation. All of the staff we interacted with were efficient with their work. Several went above and beyond in terms of customer service - including Alfred in the bar and Lunghi in the restaurant. The grounds are well maintained, with many pretty spots to sit and enjoy the outdoors. Overall, I can say that I would return and would recommend this hotel to any traveler desiring a moderate and modest place to stay in this area.

The room was decrepit. Dirty. Dark. Disappointing. The tile on the shower floor is buckled and sloped, making it slick and dangerous when water pools. The shower walls are full of visible mold. The sheets and comforter had brown dirt between them, and when I asked for clean sheets they were just tossed on my suitcase. Some days I had soap; other days they took it and didn’t replace it. The doors are falling apart, with chunks missing. The sliding glass door on the first floor has no safety dowel rod. I’ve traveled the world, including a number of rural areas in countries such as Honduras, and never stayed in a worse place. That being said, the dining staff was so very kind, and the food was wonderful. The grounds were lovely too, lush and well kept. But the rooms need to be bulldozed and built over.

This resort has so much potential. It is spacious and the grounds are beautiful. Unfortunately, it lacks the basics such as a hair dryer in the rooms!! When I asked the reception for one, they did not really make the effort and/or seem apologetic. Our room was spacious and had a nice view. But the door when we closed it was loud! I think it woke up everyone in the vicinity. Dinner was included as was breakfast during our stay. Dinner choices were ok from lamb to fruit. The service was good and it was clean.

Nice looking hotel in the pictures. The pool whilst looking big is only 1m to 1.1m deep so not quite the Olympic experience. Well equipped gym but our room keys didn’t open the door. Good breakfast and evening buffet. The outside bbq dinner the meat was very dry. Rooms clean and spacious with Wi-Fi, kettle, fridge. We were a large group but none of us had a working safe. Well placed for the Kruger park.