3-Star Hotels in Mazatlan

The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.

I stayed at The Palms for 7 nights in early November. I have stayed here many times over the years, at least 15 times. I have always given good reviews of my stays. The recent sale of the hotel has brought some changes, not all of them good. They have changed out the lobby furniture, more informal, less classy. The addition of the Panama Restaurant has brought many more people to the property, many who are not staying there. Good for the hotel I'm sure but more crowded for guests seeking tables at the outside restaurant, etc. But my biggest disappointment was that they hosted a wedding on property at the pool that went to 11 o'clock. With live music blaring into everyone's room! I thought the band was done until the wedding party brought up a banda group for the last hour from the beach. I'm sure it was pre-arranged. Oh brother. I can't believe the hotel management thought so little of its guests to allow this kind of noise late into the night. There was no way to sleep during this event in my opinion. I should have complained to the management but did not and that is my fault for not doing so. Maybe they would have given me some consideration on a future stay. I usually stay on weeknights only and this just reinforces that weekends are not for me at The Palms.

Experience was poor. Went to the snack shop and was given a coffee with chunks of milk floating in it. When I showed them and asked for a new one they said no it was fine I had to pay a new one. Asked the management to deal with it and they were indifferent. Breakfast wasn’t great either. Room was ok but had some maintenance issues e.g lights not working etc.

Third time I have stayed here-this time for a month and one week visit of 2 of my son’s families. The entire hotel is freshly painted. I stay on 7th floor near elevator to help block street noise-Mazatlan is noisy. Excellent friendly staff-William -Jorge Front desk /Gema housekeeping/Christopher-Jose- Pool activities & yoga/Friendly Security/Life Guards alert/Pool Wait Staff-friendly & attentive/Restuarant Staff did excellent job making my Granddaughter’s 16th Birthday celebration memorable/Grounds keepers constantly cleaning and watering. My family had great vacation here. I get that it is an old hotel so things not perfect but Hotel trying to be at a good price point. Had weekend entertainment on outdoor stage that was nice too—-I will be back

The location is great, the pool area is very nice, and the restaurant ”condimento” is great during the breakfast buffet. However, I would not recommend the hotel for the following reasons: -My room was ugly, dated, and in bad condition. Additionally, there were bugs in the ceiling. -The hallways in the hotel smelled bad due to the garbage being stored outside on the bottom floor (I have pictures) and the open property next door having a garbage disposal area right next to Emporio hotel. -The valet parking took too long to bring vehicles to customers. -The bar was attended by young people unaware of customer service, the waiters and bartenders needed to be trained. Some waiters would charge you for drinks before delivering, and others would not. Most customers had to go to the bar because waiters did not approach anybody for orders or drinks. Lastly, the bartenders would play music randomly and stop/interrupt the songs if they did not like it, making it very annoying. -It was very inconvenient not being able to bring coffee, water, or food to my hotel room. I recommend the hotel for the breakfast buffet. It has a great view, and the service during breakfast was good!

When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.

I couldn't attend the scheduled date and tried to communicate for 4 days before the date and I could never and did not cancel my reservation because I had preferred price of despegar.com, but this answer gave me to start, Since with the hotel I tried to tell me every hour to see if I could cancel or at least change the date and they never answered me in bookings, more than once at reception and they didn't solve anything, my money was left knowing with time that I would not be able to attend and and that because it was a start price, they didn't even have the attention to answer e-mails nothing left my money and absolutely nothing, and as I say even without the simple attention to answer the phone or The post, terrible customer service. As the answer indicates, there was no flexibility, they could have sold easy that day to another person because it is even high season, but there was no way to make any arrangement or deal, or to dialogue in any way.

Genaro from the pool bar gave us excellent service through our stay. Will recommend and definitely visit again.great time and lots of fun time. Food and drinks were good. Family had an awesome time and will come back again. Thank you for the great service.

Arrived for my super-short stay of one night and was greeted first by a great bellboy, who took my bags as I exited my taxi. Juan Carlo waited while I checked in and then escorted me to my room with my bags. I arrived late afternoon for just the short stay, so went only to the beach and walked around there. Very lively and cheerful, with banda music playing for families. I sat at the beach grill, enjoying a sunset, Pacifico and some great food - shrimp ceviche, tortilla soup and guacamole - so amazing. The server, Charlie, was attentive, charming and very fast. The room was quite nice. Very clean, spacious and comfortable. The bed felt great, not too hard. The hotel wasn't noisy, but the street noise was - not the issue of the hotel. We are close to Valentino's Disco and the pulmonias, with music and lights, were constant up and down the street. I, personally, was not disturbed, as it is part of the culture in Mazatlan! Other quick notes - wifi worked great, shower and water pressure was super, A/C was consistent and staff were pleasant. A great choice for my next visit!

The resorts offer a variety of experiences and opportunities for all. From golf, deep sea fishing, or just relaxing at the 6 swimming pools, this resort provides it all. The staff are always friendly, courteous and eager to help to ensure your stay is perfect. People who exceeded our expectations this trip were; Juan, Avi, ConciergeVIP, Armando Concierge, Antonio server Teraza, Jorge server La Marina, Francisco server La Concha, Diego captain at pools Marina, and two of his servers Blas and Eduardo, and Daniel Front Desk Marina. We have been coming to the resorts for over 20 years and are confident your stay will be fabulous.