Long Beach A Sun Resort

I enjoy Long Beach from the start time I started my planning and booking confirmation. Customer Service is at its best level

We arrived after our 12 hour air flight to a very warm welcome. We were celebrating our 35th Wedding Anniversary (coral) so a very appropriate venue being surrounded by the reef. This was our 3rd stay at Long Beach so knew what we had to look forward to. After a couple of miscommunications we were finally accommodated in a beautiful room. Our maid Babita (hope I spelt that correctly) was just wonderful and nothing was too much trouble. We felt so very spoilt with little notes and flowers and beautiful towel/flower decors. They work so hard in the background to make our holiday so delightful. I would like also to say a big thank you to Guest Relations who were always available and listened to any problems and arranged anything that was needed. Our waitresses in the Buffet for breakfast Anastasia, Samia & Celine were always attentive and actually pre-empted most times arriving with our chosen choice of drink. Always in good humour. The staff at Tides Restaurant where we ate our lunch most days were also exceptional. Gayetree & Shannon stand out. The Beach Manager Muddoo was always around and speaking with guests to make sure all was well and they were being well looked after. So helpful if you needed any information and very approachable. Last but not least the bar staff at Shores were fantastic and always making sure people were attended to. I didn’t sadly get names but to be fair they were all excellent and worked as a great team. We went to Sapori the Italian restaurant a few times and the food and service again was 5 star. We also attended a Cocktail Party thrown for guests to mingle and had the please of speaking to Christian Jaquier the hotel manager. So nice to hear that he appreciated us being customers who had returned. We did say this was due to the fantastic service and wonderful staff. The hotel itself is beautiful and set in gorgeous grounds. The fact that it sits beside a white sandy beach is again a big draw for us. Please keep up the good work everyone. It’s hard to attain 5 stars but even harder to keep attaining what 5 stars stand for. Customers whether old or new should always be made to feel appreciated and never taken for granted. I can’t recommend this hotel enough. Look forward to hopefully visiting again soon and seeing lots of friendly families faces. I understand that they may be refurbishing soon which is always good to hear as obviously different areas can soon become tired looking with so many visitors travelling through. The bedrooms are so well thought out and designed so I hope they don’t change too much there other than a freshen up. Thank thou to all at Long Beach for a wonderful and memorable Coral Anniversary from both myself and my husband Roy.