Midigama Holiday Inn

I booked 2 nights through Trip.com. Only got told the night before when I called them that they couldn’t offer the 2nd night and they were unable provide a convincing reason. They still asked me to come and said other people might cancel and they can find alternative accommodation. I couldn’t change my plan at the last minute, so I still went there. When I arrived, they said the second night was double booked, and blamed ******* not sending a clear communication to them (then how could they find my booking when I called them? Shouldn’t they keep track on all the platforms they are using?) And now apparently they decided to take the other booking, not mine. This is totally unfair, and I took all the consequences of their mistakes. And they did nothing but saying sorry and taking the fee of my first night. In terms of alternative accommodation, I thought they were going to find that for me. But instead, they told me a few hotels and asked me to check availability by myself. And after I spent long time calling and even walking to the other hotels under grilling sun, they were all fully booked. Finally they referred me to another hotel owned by their friend. I was exhausted and didn’t want more drama. So I took it. But that hotel totally fell below my standard and was terrible. And there was no hot water in the shower. Messaged them but got ignored. The room I stayed was not the room I booked. And it was a worse one but they charged me the same price. The room also didn’t have curtains to provide privacy - people walking by can see through. I was shocked by the way they treated the customer and the way they avoided their responsibility and make their customer to incur the cost of their mistake. And they lost nothing! A big RED flag for anyone considering booking with them.

After booking a room, I was messaged by the hotel saying no rooms were available and they could not refund my money. This hotel is unprofessional and should be avoided.