Hotels Near Madatugama Mosque in Matale

This was the second time I visited Heritance Kandalama and it was better than the last stay especially I would like to mention the Guest Relations Executive Miss. Yoshina for taking care of our family and fulfilling all our needs with all the needed information with her efficient style and making the stay comfortable also big shoutout to the chefs food was beyond amazing and the restaurant staff was very active as well and also the suite was amazing with all the amenities that should be there in a room overall a 10/10 experience and a must visit place in Sri Lanka ♥️

We really enjoyed this establishment and were able to enjoy our last moments in Sri Lanka until the end thanks to a late check-out :) All the staff are attentive, accommodating and efficient! The buffet is varied and suitable for several types of palates. The rooms are large, clean and well equipped. The BIG plus of this hotel is the magnificent swimming pool which is at an ideal temperature!

This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t

The hotel is very close to Lion Rock. You can see Lion Rock from the swimming pool, and the entire hotel is spread among towering woods with towering ancient trees. The environment is comfortable. There is a pool outside the door of each room, which is also a feature, but there are mosquitoes🦟. The food in the hotel is, well, edible. If possible, it is recommended to eat at the restaurant street 500 meters away. There are many excellent choices. Service, if the tip is big enough. Here, the front desk staff is very aggressive in not giving change. Although this number is not a big deal for tourists, I feel very different when I tip and when my change is deducted. Maybe because skin color is less popular. Because this is a Western world? have no idea.

The hotel is located around 10 minutes from the famous Sigiriya citadel. The hotel’s pool and the main lobby area including the bar overlook the sigiriya citadel (Sigiriya rock), making it one of the best views of the famous rock. Further the hotel is surrounded by lush greenery. Hotel staff are professional and also “extremely” friendly. They are a “true example of island’s hospitality”. The pool and the bar area are the best places to relax. Room service, laundry service and reception were really responsive and always available. Hotel rooms are of single category but some rooms need more attention in maintaining, especially the room that was given (Room 41). The room looked kind of rundown. Yet, house keeping was commendable. Same time, food menu, and the restaurant should be improved as breakfast was almost same every morning, “french toast” was not really “french toast” at all and there was no refilling of certain food items (especially cut fruits) for late risers.