penguinlover28
October 12, 2023
Very poor experience. At the time of booking, the first nights stay was immediately taken from my credit card. Then before our trip, my husband was called up for hand surgery, and we needed to change our plans. When I contacted the Gateway, to cancel the booking, we were unable to get the $160 refunded. I have never come across this before. So when we did get to rebook, we stayed just one night at the Gateway, and the other nights elsewhere .And so glad we did. This was the worst place we have ever stayed. The outside looks totally unkempt and uncared for Reception hours are 2pm till 5pm...only .But no-one at reception at 2.15 and had to ring. Then.. there is notrestaurant and bar. The big sign at roadway should be removed. So the nearest dining was about 1.5 kms down the road, and it was pouring with rain. Decor is outdated. No Sky TV channels. Milk in fridge was past use by date. Bodywash container in shower pump was broken. The microwave cord did not reach the plug, without pulling the shelf out, and have it balancing precariously. Could hear room next door having shower at 9.30pm. Then when we went to bed, there was a light in the kitchenette, that could not be turned off, and it flickered all night long, so intense you could still see it with eyes shut. So...on the plus side, the bed was comfortable, and the bathroom was nice and clean. But value for money, and comfort, I cannot recommend this place