Hotels Near La Galerie Casino - Croix Rouge in Marseille

My partner and I are staying in this hotel tonight (17Sep) The good. New hotel, feels clean and fresh. Nice airy lobby / reception area. Small pool but clean and inviting. Really friendly staff, I’ve asked for slippers and bucket of ice, delivered to our room within minutes with a smile. Thank you🌸 Underground car park, very convenient, but expensive. Bad: Our room ( no 814) has a very strange layout. The bathroom is “split” in half. Toilet is located separately by the door and the other “part of the bathroom” sink and shower is located on the other side of the room. Separate toilet has NO sink, so every time we use toilet we have to walk to the other side of the room to wash hands - unpractical, illogical and dead annoying. Very limited room service menu, very few dishes, no wine, no champi. The area - really dirty, rubbish on the street, noise from nearby apartment blocks. All in all - okay’ish for 1-2 nights not longer.

When I visited for other business a few months ago, the location was great and the building was great. I had a good feeling because it was very new. We would like to thank the hotel for their cooperation in changing this reservation. Highly recommended.

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

The location in the new business district of Marseilles, the cleanliness, free WiFi and the Novotel's spacious suites with a balcony and a view of the cruise terminal convinced us. Since we were on a road trip through France and Spain with some friends, we traveled in a van. Unfortunately, the parking garages in these countries only have a limited height, but in the parking garage of this accomodiation, which was a 5-minute walk away, it was suitable for our large vehicle, was very generous and was also discounted for hotel guests. The staff at Novotel Suites was very friendly, a bar, a gym and a restaurant with daily breakfast were among the amenities of this hotel. We didn't use the breakfast because there were very good and cozy breakfast places where you can sit outside in the surrounding area. A shopping mall and public transport connections (metro/tram) were in the immediate vicinity. The Old Harbor with a lot of seafood restaurants and a wonderful atmosphere in the evening was easy to reach in about 15 minutes on foot. We can recommend this hotel, especially for guests with a large car.

Excellent four star hotel with good amenities in the rooms - shampoo, conditioner, soap, shower gel, body lotion plus nail file, shower cap, cotton buds, cotton wool pads and water in the mini fridge, safe in the room. Dressing gown and slippers provided. I paid extra for a slightly larger room with a view of the Old Port and it was well worth it. The Port is noisy but the double glazing is very good. The A/C in the room was good. The room and bathroom were clean and serviced daily. I thought the shower could do with an upgrade - no hotels have a hand held shower these days but it was sufficient. Also the room carpet and the main stair carpet are tired and could do with replacing but they were clean and vacuumed. The reception staff were fantastic - friendly, helpful, always pleased to see me when I came back in and interested in knowing what I’d been up to. Milolo was especially good, getting my room ready a bit earlier when I arrived on an early flight, helping with information and printing out my boarding card when I left, but they were all lovely. As a single woman traveller I felt safe and comfortable/at home in the hotel and would highly recommend it. I would definitely go back.

The street where the hotel is located is not so elegant, but not bad, but the environment near the Arc de Triomphe is really terrible. The receptionist was a gentle black gentleman. He said that there was a room on the first floor. We gave a room with a balcony on the second floor under our request, but the room could not be opened to the balcony. This rule is very strange. I have not encountered this rule in other places in France. Fortunately, the room facilities are good.

Good experience with this beautiful palace we wanted a bathtub and we just get a shower .. but otherwise it was a pretty good experience.

Stayed here for rugby World Cup last week and disappointed for the price. Stayed 4 days and on the first day reported that a curtain was missing from my room meaning not only could anyone passing by see into my room but the lights from the stadium and the restaurant opposite were blazing straight into my bed resulting in zero sleep. This wasn’t remedied until day 3. Also the shower cubicle leaked everywhere meaning the floor was dangerously slippery and had to be lined with towels before taking a shower. Breakfast didn’t cater for international tastes the way other chains do, it was purely French and not labelled so you were unsure if you were choosing yogurt, soft cheese or cream. Prices were very high €10 for a beer. Positives are it is very close to the stadium and the metro which is good. Staff very friendly, particularly the bar staff

Stayed in this hotel in June 22. Have to admit that my first impression was student halls but we adapted well. The apartment was small but very clean. We had one bedroom but only big enough to house twin beds and a bedside table and a lamp. The beds were very comfortable. There was a separate toilet and a small bathroom with a over bath shower. I first thought that the bath was not clean but it was just here the enamel had worn away. There was a small kitchenette with cooker, fridge and dishwasher. We didn’t use it except for tea and coffee as we had B&B which was good the lady in the dining room was very friendly and was happy to help. We ate out for dinner. There is a table and chairs and a sofa bed in the living area plus a tv. The balcony was big and facing the sea which was nice with lovely views over the bay. There were patio table and chairs. If you are staying less than 8 days you won’t get room service but will provide it at an extra cost. There is a free safe deposit in all rooms. I think this is because of covid. There is free WiFi and a safety deposit box. There is no hairdryer in the rooms but you can get one from reception at no cost if you ask. Reception were ok but didn’t speak much English but we were in France after all so got by. The pool is small but nice the only thing is that there is no seating around the pool. Most people were just sitting on the decking on towels. The hotel is just 5 minutes from the beach. The only thing is that it was not Sandy but stony and gritty not good for making sand castles. There are no sun beds or parasols to hire, and very little shade. There is a Sandy beach further down the bay about 10 mins walk. There are restaurants close by but also more on the Sandy beach which is lovely. Also a good supermarket near too. You can get a bus into the city on the road next to the hotel the No 83 is €2 per person each way along the coast to the marina. I have to say that the external walls of the hotel need to be tidied up they look very tired. A lick of paint is needed badly, and maybe the rooms brought up to date a little. Maybe the hotel group could invest some funds into doing this. All in all we had a good stay but it could have been better. Thank you to all staff the made our stay comfortable.