With a stay at Hotel Le Caspien in Marrakech (Gueliz), you'll be within a 5-minute drive of Jemaa el-Fnaa and Avenue Mohamed VI. This hotel is 0.6 mi (1 km) from Majorelle Garden and 1.3 mi (2 km) from Palais des Congrès.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and shopping on site. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite at Bistro La Saveur, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 38 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, and housekeeping is provided daily.
SSarah2023.04.02
The staff were very attentive. The roof terrace was lovely, as were the rooms and the rest of the hotel. The breakfast was convenient and massive with a few options. We would recommend staying at this hotel and it was nice staying in the new town away from the Medina.
With a stay at TUI BLUE Medina Gardens – Adults Only – All Inclusive, you'll be centrally located in Marrakech, within a 5-minute drive of Jemaa el-Fnaa and Majorelle Garden. This eco-certified hotel is 1.6 mi (2.6 km) from Palais des Congrès and 1.7 mi (2.7 km) from Avenue Mohamed VI.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and a meeting room. Limited parking is available onsite.
Make yourself at home in one of the 182 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2019.12.09
A little problem with forgetting to book a taxi, but quickly forgotten by the welcome and the support of the staff.
The hotel is really new, completely clean and comfortable. The large and beautiful garden is really an essential element in this complex, it changes from large structures with building and swimming pool alone.
The restaurant, the dishes and the waiters are really taken care of by everyone. it's a nice surprise. One point to improve would be to turn down the music in the restaurant, it is uncomfortable by force.
Also, it is a very good idea to prevent and target adults only.
In an ochre-colored building, ibis Marrakech Centre Gare offers 109 comfortable rooms with A/C, private bathroom, desk area, flat-screen TV and unlimited free WIFI. Its restaurant serves an all-you-can-eat buffet breakfast, and its 24-hour bar and sunny garden with terrace and swimming pool promise wonderful moments of relaxation close to the tourist sites of the Red City.
GGuest User2023.03.25
What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant. I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important
49 review
3.9/5
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PKR 16,894
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With a stay at Hôtel Chems, you'll be centrally located in Marrakech, within a 5-minute drive of Jemaa el-Fnaa and Avenue Mohamed VI. This spa hotel is 1.1 mi (1.8 km) from Menara Mall and 1.8 mi (2.9 km) from Palais des Congrès.
Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary full breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Stay in one of 145 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets.
GGuest User2024.02.11
We stayed at hotel chems from the 31st of December for six consecutive days for the new year. This was my second time in Marrakech but my mum's first time. The location is second to none within a few minutes walk to the square and also many other local attractions. On arrival we were told that we needed to check in from 3:00 p.m. we'd got there early but were able to drop off our bags and then go out exploring. The hotel itself is a little outdated, however it is very clean. Staff are very good, welcoming and attentive, room sizes good and price good. Bedrooms made up everyday, towels changed, cleaned throughout. Pool towels available for free at pool. We stopped between December and January, that is a very good size pool approximately 25 m. However it is very cold but still accessible plenty of seating areas for drinks and snacks. There are plenty of sun lounges around the poolside as well as in the grass area. Breakfast is served daily which is included within the cost and there was ample choice a selection of eggs, Cereals, yogurts a little fruit, many pastries, etc. The hotel also has a snack bar and does offer evening meals. We did not take any evening meals here. We did have snacks during the day. Things like salads, pizzas, burgers, etc. The food was good. As the hotel was very close to the local area, we were able to walk although it was close to a taxi rank. If you should need this. Within 1 minute walk to Koutobia mosque, then about 5 mins to jem so fnaa square, Cyber park short walk ( nice to visit) near royal mansour Marrakech, Around 40 mins walk is the beautiful menara :) There is also complex artisan is about 10 minutes walk maximum full of things to buy As you come out of the hotel grounds, if you do a left you will find a park on the left hand side ( Koutobia). You can walk straight through this to the main road to take a shorter route to places. There is plenty of opportunities for walking and running. It is very safe to run alone. When we were there the sunrose at about 8:00 to 8:30 a.m. and the mornings were cool. During the daytime, you can expect temperatures of around 18° c in December and January plenty warm enough if you are from England. We had a walking tour that I arranged before we went through TripAdvisor. It was very good. We also booked the waterfalls trip. This was okay. I also took a hot air balloon trip which was amazing. All of these were booked online instead of at the hotel. There was no particular reason not to book at the hotel. I just didn't realise that there was somebody on site to do this before travelling. The reception is manned 24 hours, 7 days a week. On New year's Eve, we was welcomed with a show and dinner from 7:30 p.m. full entertainment and several courses for a meal and drinks. This was all inclusive even though we was on a bed and breakfast basis. We had no idea that this was going to happen. It was a lovely surprise. The entertainment was fun. Most of the ho
With a stay at Amour d'auberge - Hostel in Marrakech (Medina), you'll be a 4-minute walk from Jemaa el-Fnaa and within a 5-minute drive of Avenue Mohamed VI. This spa hostel is 1.8 mi (3 km) from Menara Mall and 2.3 mi (3.7 km) from Palais des Congrès.
Pamper yourself with a visit to the spa, which offers massages. This hostel also features complimentary wireless internet access, concierge services, and an arcade/game room. The shuttle (surcharge) will take you to the nearby beach or shopping center.
Grab a bite to eat at one of the hostel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the 3 coffee shops/cafes. A complimentary continental breakfast is served daily from 8:30 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge.
Make yourself at home in one of the 7 guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
2023.02.02
The location is great, everything is nice and neat without going into luxury (which is to be expected for the price point), the staff is also super helpful plus the included breakfast is a nice touch (during my stay it was coffee/tea/orange juice with bread/pancakes and honey/jam/butter) - together with the tours that you can book directly (I also had a great experience with the driver and the guide) makes it so you have few things to worry about during your stay. The bathroom set-up is also clean and well put together which is a huge plus. Loved the terraces as well. Absolutely recommended.
Located in Marrakech (Hivernage), Pestana CR7 Marrakech is within a 15-minute walk of Palais des Congrès and Avenue Mohamed VI. This hotel is 0.8 mi (1.2 km) from Menara Mall and 2.2 mi (3.6 km) from Jemaa el-Fnaa.
Enjoy recreational amenities such as an outdoor pool and a fitness center.
Enjoy a satisfying meal at Table M Brasserie serving guests of Pestana CR7 Marrakech. Relax with your favorite drink at the bar/lounge or the swim-up bar. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 174 individually decorated guestrooms, featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
GGuest User2024.06.24
Superb hotel Well located and very well frequented.
Spacious room, impeccable cleanliness, comfortable bedding.
A welcome that makes you feel at home, very kind and helpful staff.
A thought for Kenza at reception who was really adorable and attentive to the slightest request.
Very popular rooftop swimming pool.
I will go back with my eyes closed
A stay at Es Saadi Marrakech Resort Hotel places you in the heart of Marrakech, within a 15-minute walk of Avenue Mohamed VI and Menara Mall. This luxury hotel is 1.3 mi (2 km) from Jemaa el-Fnaa and 1.5 mi (2.4 km) from Palais des Congrès.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, a health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at Restaurant Gastronomique, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 150 air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
NNatalie2024.04.15
Excellent hotel. Beautiful lush green oasis with so many trees, plants and birds. Love the 60s architecture and interior design and elegant pastel pink and green colours carried across the whole hotel. Pool really nice and very relaxing with great service. Ate in the gastronomique restaurant food was good and service excellent. Staff very warm and friendly.
Riad Africa is centrally located in Marrakech, a 4-minute walk from Mellah Market and 7 minutes by foot from El Badi Palace. This family-friendly riad is 0.6 mi (0.9 km) from Jemaa el-Fnaa and 0.7 mi (1.2 km) from Koutoubia Mosque.
Pamper yourself with onsite massages or take in the view from a rooftop terrace. Additional amenities at this riad include complimentary wireless internet access, concierge services, and barbecue grills.
Satisfy your appetite for lunch or dinner at the riad's restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8 AM to 10 AM.
Featured amenities include a computer station, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 15 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
AAna_andreevname2024.09.04
One of the best place to stay in medina. Nice and stylish, clean rooms, simple breakfast. Location also good enough, because its not that far to walk by medina from taxi (another riads can be so far and it's not comfortable to find it, especially when you have a lot of clothes). One more thing - they are really equipped with everything you need in rooms - fridge, smart-TV, hairdryer, even in single rooms. Not every riad can have it, especially with this price. Friendly and very helpful staff. Especially grateful to Hassan, he helped me with my one thousand questions 😅
So, I can recommend this place. I stayed in few riads in different points of medina, and it was most comfortable place.
With a stay at Riad Almisk in Marrakech (Mechouar-Kasbah), you'll be within a 5-minute drive of Jemaa el-Fnaa and Avenue Mohamed VI. This spa guesthouse is 2.3 mi (3.8 km) from Menara Mall and 3 mi (4.8 km) from Palais des Congrès.
Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and an indoor pool. Additional features at this guesthouse include complimentary wireless internet access and concierge services.
At Riad Almisk, enjoy a satisfying meal at the restaurant. A complimentary full breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Stay in one of 10 guestrooms featuring Smart televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
GGuest User2024.04.25
Absolutely beautiful Riad with the most amazing, attentive staff. From the initial booking of the Riad the staff were so helpful. Ishmail booked us a taxi from the airport and made us feel so welcome when we arrived giving us a tour of the Riad then offering us a mint tea and cookies on the terrace (with a beautiful rooftop pool with complementary towels). Ishmail then provided us with maps and showed us directions to the must see places - saadian tombs (few minutes walk) and the medina and souk are all within a short walk from the Riad. The interior design of the hotel is simply beautiful. The bedrooms are so relaxing and peaceful. We had a wonderful nights sleep and felt so welcome and looked after. We had a hammam at the riad (staff were again amazing). The breakfast (included) was delicious (fruit, yoghurt, juices, pancakes, bread, omelette, jams) and the menu served on the terrace was delicious. Thank you to Ishmail, Bashir, Mustapha, the hammam ladies and all the staff who made us so welcome at this beautiful Riad. We can't wait to come back again. ❤️ amazing ❤️
Located in Sidi Abdallah Ghiat, Aqua Fun Club Marrakech - All Inclusive is in a provincial park, a 1-minute drive from Aqua Fun Club and 9 minutes from PalmGolf Marrakech. This all-inclusive hotel is 12.6 mi (20.3 km) from Jemaa el-Fnaa and 8.8 mi (14.2 km) from Avenue Mohamed VI.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 15 outdoor swimming pools and a complimentary water park. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 5 bars/lounges or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 252 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets.
GGuest User2024.04.22
We had a great stay at this hotel!
The children were able to fully enjoy it.
Thanks to Sarah, Najib and Fatiha
Thanks to Said du colombus
Thanks to Osama for the entertainment
And without forgetting Mourad, Abdelatif and Ayoub always caring
We will come back for sure!
Very Good
50 review
4.2/5
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.8/5
Outstanding
GGuest UserAs very seasoned travelers, my family and I enjoy exploring the most amazing resorts and hotels around the world, which we look at with a very discriminating eye. For the Oberoi Marrakesh, it is truly difficult to find fault. The hotel, relatively new, is simply stunning with the impressive lobby and villas, as well as expansive gardens with 2700 olive trees. The acting General Manager Mamdouh is the perfect and consummate hotelier, ever present checking everything non-stop, to ensure the guest experience is nothing less than 5-stars. Jalal from their F&B outlet surprised us with an entire loaf of lemon cake to take back to London that was not available on two breakfasts which we sore missed after our first breakfast. El Habib is an amazing server ready to grant you at least three wishes with his magic lamp! Khalid the Duty Manager also asks non-stop how they can improve a service that is already par excellence. Our hats off to the amazing pastry chef who makes baked goods that rival the best Parisian patisserie. I saw the two staff who cleaned every machine in the fitness center using four sprays leaving neither dust nor germ —- they focus on the minutest detail. The whole team is just extremely well-trained and professional and very committed in their desire to exceed your expectations. The synchronization of their efforts, in the most natural and sincere manner, always with big smiles, translates to nothing less than less than a truly memorable experience. They know how to make you feel like Arab royalty! We will certainly be back!!! Thank you so much to all of you!!! Shukran! If you want that “palace in the middle of the oasis experience” in Marrakesh, you will not get it any better than at the Oberoi!
From the moment of arrival, Moustapha and the other members of staff were very welcoming. We were kindly greeted with mint tea and Moroccan cake whilst we waited for our room to be prepared (we arrived at 10am). The riad is the perfect mix of authentic and modern, lined with tiles, comfortable seating and a peaceful atmosphere you will be grateful for in order to escape the bustling streets of Marrakesh. The rooms and communal areas are immaculate and the rooftop beds the perfect place to chill on an afternoon. There’s also a small pool on the ground floor for cooling down when the heat becomes too much. The breakfast is excellent with a mixture of traditional Moroccan breads, omelette, fruit and salad accompanied by mint tea and freshly squeezed orange juice. The perfect start for busy days! Moustapha could not have done anymore prior to arrival and whilst we were there. He helped arrange return transfers from the airport and was a fountain of local knowledge with guidance on navigating the streets of Marrakesh. If you are considering staying here then I urge you to book as you will not be disappointed!!!
TTze yanAmanjana Hotel
Amanjena Morocco 🇲🇦
I like this one better than the king’s hotel. The Aman Group has always been an indicator of international luxury hotels. It’s not the kind of gorgeous hotel that is resplendent and eye-catching when you enter it. It’s very elegant… .
I like to collect beautiful hotels when I see them. I hope that I can experience them one day. I gradually found that many of the hotels I have collected belong to this group. This is the first time I stayed at Amanjena in Morocco under their umbrella. Amanjena Ruyi Tranquility...the store is as the name suggests, as soon as you walk in, you can feel the calm and relaxed feeling. All the staff are super polite (everyone), and they walk quietly...so that the guests are very comfortable☺️
It covers an area of 20 hectares but has only 40 rooms. During the stay, it is rare to see other guests with a high degree of privacy
Since I didn’t have enough time to stay in Morocco this time, I chose the previous Royal Mansour Marrakech to stay for 2 nights, and this one in Amman for 1 night. After staying here, I regretted that I should turn around. It is only right to stay here for 2 nights.....🥲
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#amanjena
#morocco
#marrakech
#moroccohotels
#luxuryhotel
550jeniferpWe checked in in the morning, which we were very grateful to them for allowing us to do. Everyone was so kind and helpful even after we realized there was a problem with our reservation. They worked with us and never tried to charge us for the mistake even though they certainly could have (especially when it took a few days for our travel agent to fix it). The food was delicious, every single person was friendly and helpful. We also got massages at the spa and were so happy and relaxed. They even held our luggage for free for a few days while we went on an excursion. The rooms they gave us for the second half of our stay were even nicer than the first. They were in the process of filing the pool and we really enjoyed sitting out by it even though they were laying even more pretty tile (the hotel is very beautiful as it is, even nicer than the pictures). I will say the internet passwords kept expiring which was annoying, but they always gave us a new code without any issue except the minor inconvenience. We will definitely be back.
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
MMo Osmanthe hotel was amazing, I could not fault it, however Trip.com are complete and utter dishonest thieves that do everything to miss sell. We were charged for a room for 3 people, when we arrived at the hotel it was only booked for two people (despite the fact that they confirmed and charged me for 3 people).
Trip.com tried blamed me for booking the wrong room, I showed them the confirmation according to their own website and the confirmation sent to me stating 3 people. Then they said it was the hotels fault, again the hotel showed me the confirmation that they sent to the hotel, it Wass for two people.
The hotel fixed the problem the following day at no extra charge, while Trip.com proceed to deny doing anything wrong.
Long story short, they refused to refund me for the mistake, insisting it was my fault and the hotels fault. They are disgusting and are a bunch on criminals operating out of china and know they can't be touched. Scum
GGuest UserBeautiful Riad with exceptional staff. I stayed 6 nights and was grateful for the exceptional service. There are a lot of stairs -- that's everywhere in Morocco - but the the Riad experience is worth it. It's located in the Medina close to the gate - easy to find and also easy to get a taxi at the Medina entrance. Lovely, lovely experience.
MMr.PushkinI wouldn’t recommend this hotel, the reception staff are very rude ,we called the reception in the afternoon to send someone to fix the AC ,no one was sent ,we came back to the hotel around 2 o’clock in the morning, the security guard stopped us and made us wait until the receptionist came to check our documents ,(we asked again for the AC technician),Marrakesh is beautiful city but this hotel has the power to ruin your stay.
FFarahWe had the pleasure of staying at Riad Jibril during our visit to Marrakech, and what a delightful experience it was!
Our host, Iheb, truly deserves the title of a legend. From the moment we checked in until we checked out, he made our stay memorable. Whilr it may not be a 5-star hotel, it provided a unique and authentic Moroccan experience that exceeded our expectations.
The riad itself, with its traditional architecture, was clean and inviting. The highlight was undoubtedly the serene terrace, a peaceful oasis away from the hustle and bustle of the medina. One evening, we indulged in sheesha on the terrace, a delightful experience that only cost us around 70 MAD. We also had the pleasure of dining on the terrace, where we enjoyed delicious tagines at a very reasonable price of 60 MAD each. The chef's culinary skills were truly impressive. The breakfast served each morning was traditional and homely too!
What made our stay truly special was the warm and welcoming atmosphere created by Iheb and the staff. We arrived as guests but left feeling like friends. We were even befriended by the two adorable resident kittens, Sofia, the long-haired tabby, and Leena, the ginger kitten. Their presence added an extra touch of charm to our stay.
The location of Riad Jibril was perfect, and the camel in front of the money exchange served as an excellent landmark. The riad was on the opposite alleyway, second door, making it easy to find. We especially enjoyed its proximity to Kasbah, near Zeitun Cafe, a favorite spot of ours to visit at night. The lantern-lit terrace at the cafe provided majestic views that made our evenings even more memorable.
I booked this holiday as a last minute week in the sunshine. I read the reviews which were mixed but to be honest I wasn't worried as all we were looking for was a week away for some rest and recuperation. Check-in was simple although we arrived before 14:00 so couldn't check straight in. We went for lunch and a wander around the hotel before heading back to check in. The room was huge, lots of space and clean. It would easily have accommodated 3 people if needed. We genuinely had a fantastic holiday, the hotel is lovely, staff are great and the food was really good. There was enough to select from over the week without it being repetitive. The pool area is clean, the loungers don't have cushions so could be a little uncomfortable but for the week it was all done. We had brought roll out camping mats to take with us but we only booked one case and couldn't fit them in! There were no rushes to get a lounger, there were always beds available late into the day. The gym is basic - if you want to use it. My husband used the treadmill and cross trainer and I used the free weights a few times. The animation team work hard and will ask if you want to join in but there's no pressure to do so. Bar staff were amazing as were the staff in the restaurant. We spoke to lots of people when we were there and everyone was happy with the hotel etc. I think sometimes people might expect too much from a holiday but this hotel was absolutely perfect for what we wanted and needed. I've recommended it to friends and would have no hesitations in returning.
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