Guest User
September 8, 2023
Before booking at this property we called them to assure that they would accept unmarried couples, as we had such troubles in Marrakech before. An employee told us on the phone that it was no problem and that we were welcome. When arriving at the riad we could smell the scam coming. They told us they could not accept us and we had to book a second room. After a long day of travel, we were nearly inclined to cave in just to get some rest, but two things went wrong. First, the staff was extremely disrespectful to us, showing no willingness to solve the issue in a cooperative manner and speaking very rudely. They claimed no staff member ever told us that we could book one room, even though they did mention to us that they had the phone calls we made to them on record. Second, they tried to make us pay a price for the second room twice as high as the room we booked a week ago. Obviously we weren’t going along with this scam. Thankfully, we called the *********** team and they were quick in assisting us. I will for sure not be booking here again. Be aware of scams in Marrakech