Guest User
December 1, 2024
Stayed 5 nights deluxe pool view room ground floor level with terrace for 5 nights 24- 29th November. Hotel is 15 minutes from the airport and there is some aircraft noise but not of concern. Entrance and decor of public areas is excellent. especially the entrance foyer and reception area. Room as described on hotel website. Room has a fridge but no minibar, only 2 earl grey teabags so if you want tea or coffee take your own. Now the bad bits..... Buffet food for breakfast is poor. Fried eggs or Omelette cooked to order were ok. Milk in carafe in ice buckets, no description of what it is. No fruit, orange juice, don't bother drinking it. Pastries and yoghurt good. Ham and cheeses all left out and sweating, not in cool area. waiters do the best they can. They even manage to reuse cloth Napkins, F&B manager non existent. Pool bar food is better . they manage to serve raw chicken kebabs, a guest did point this out but manager didn't do anything. Burgers etc fresh cooked with chips are fine and the waiting and bar staff good. all inclusive as we were don't get served until 3pm but if you are not all inc you are served. Dinner food in Buffet restaurant the only hot food you can have is Pasta. Its cooked to order, everything else is lukewarm at 7,30pm when the restaurant opens. The Cat restaurant food is poor with most on supplement price. Don't bother. The Moroccan restaurant saved our week, food is great, hot, varied and all the staff are very professional. Décor is stunning and lots of space between tables, book day prior as it gets full up. Bar is good but the singer goes home at 8.00pm Bar staff great, Limited cocktails on all inc and limited lager or beer, Stick to Rose wine the rest not drinkable. pool was cleaned every day but is cold, sunbeds and towels plentiful and gardens are well looked after and pretty. Spa ok we used the hammam and jacuzzi, the indoor pool is extra charge and always empty. Phone never answered its best to book personally. There is nothing close to the hotel for supplies or any other food, its 15 minutes to Jemaa El Fnaa Square and taxi rank outside hotel price about 50 MAD. The sad part is this hotel deserves to succeed as most staff are friendly and helpful . Attention to detail by non existent management let it down, The food issue is serious and needs sorting out asap. If this was a hotel chain it would be a lot better. No we would not return.