Guest User
May 24, 2022
For May 2022 we had booked a spa package with 5 treatments in the 4-star Hotel Reitenberger with an additional “premium spa package” for 5 treatments in Marienbad / Czech Republic with RSD Reisen and went on our spa vacation full of anticipation. The disillusionment came on the first day: the doctor's examination for two people didn't even take 5 minutes!! The treatment plan then included 10 "applications" that could hardly be described as such, and which had a total value of €190, according to the hotel's price list. The additional premium package we booked at RSD cost us €250 per person. There was nothing to complain about in the room in the hotel, but that was the only good thing about the Hotel Reitenberger (supposedly 4 **** stars). According to the description, there was a cafe that was supposed to be open in the afternoon until 10 p.m. in the evening, but in reality this was only the case on 2 days. The seating in the dining restaurant was assigned by a "screaming, bad-tempered" head waiter, the used dishes were only cleared away after multiple complaints and the food was that of a medium-sized village pub. All in all not worthy of a 4**** star hotel. RSD charged a seasonal surcharge of €190, but there was no season in Marienbad, the gondola didn't run again until June 2nd, 2022 and there were no other activities in the spa town, apart from the Singing Fountain every hour. All in all, our conclusion: NOT RECOMMENDED, especially over RSD, since you can certainly speak of “NEPP”.
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