Guest User
January 18, 2023
At first, I would describe this hotel as neutral. Though this hotel feels a little outdated and the rooms were a little small, these features could be easily dismissed. The first thing my family noticed when we entered our room was a gross smell. The room did not smell like previous guests, it smelled old and musty - which matched the dated look of the room. We almost contacted the front desk to inquire if there was another room available, but figured most rooms likely smelled the same way. Additionally, the person working the front desk was not friendly. That is not to say they were unfriendly, they just didn't feel very approachable. It seemed best to just accept the room for what it was. The next issue we recognized was the beds were full-sized and not queen-sized, as the hotel advertises. We had booked a room for my husband and I and our three children. We knew the smaller bed would not accommodate our three children, so we went to a nearby store and bought an air mattress. We were able to move the desk from the corner of the room so we could place the air mattress, and our child, safely out of the small walkway. All seemed well enough and the smaller beds were no longer an issue. As we utilized the bathroom that evening, we instantly noticed how noisy the bathroom door was, and we literally had to ram our shoulders into the door to get it to latch closed. This was mildly irritating. Though each time a person had to use the restroom in the middle of the night, the sound of the bathroom door was so loud that it woke up those that were sleeping. A couple of minor things we also noticed were the amateur patch jobs that had been done (which diminished the value of the room), and some dirty smears by the trashcans that had the appearance of dried blood. The food is what you would expect at a Comfort Inn. The person who ran the breakfast in the morning did an excellent job. Everything was well stocked and tidy and when guests were finished at their tables, the tables were quickly wiped down. The AC worked great. Our family prefers a cooler room, and the AC wasn't too loud or overpowering. The wifi also worked great, and we didn't experience any connection issues. After our stay at the hotel, we received an email asking us to fill out a short survey regarding our stay. Honest feedback was left, which noted the positive and negative issues mentioned above. The next day we received an unsigned email from the hotel. The person that wrote the email apparently did not appreciate honest feedback (Shocker, the survey they send is NOT anonymous), and wrote us a message stating how rude our feedback was. They then accused us of having more than our family of 5, of moving all the furniture in the room, and of lying about the blood-like smears on the walls by the trashcans. They also suggested we find a different hotel to stay at in the future, as our feedback was so rude. This unfriendly and unprofessional response aligned with our initial feelings o