Barceló Karmina - All Inclusive

Location: The hotel is consistently praised for its prime location, offering guests easy access to key attractions and amenities. Its proximity to public transportation and various dining options enhances the convenience of staying at this hotel.

We booked this property expecting a premium, comfortable stay, but what we experienced was absolutely unacceptable. Roaches came out every single night near our private pool area, which made it impossible to relax and left us feeling disgusted—especially with young children in the room. Instead of providing a real solution, staff arrived with nothing more than a green aerosol spray can, stomped on roaches, and left the dead insects scattered on the floor. The following night, the problem continued exactly the same. When we brought this to management’s attention the next day, even showing them pictures and videos, they dismissed it. Their excuse was that the hotel “goes through an extensive cleaning process,” which is clearly not true. As the owners of a professional cleaning company with over 20 years of experience, we know exactly what proper hygiene and sanitation look like. This hotel does not meet even the most basic standards. The room was not only infested with roaches but also visibly dirty—stained curtains, dusty corners, dirty bathroom fixtures, and poor overall maintenance. The only “solutions” offered were to fumigate again or move us to another room. Neither addressed the actual issue of the property being infested and unsanitary. We paid for a premium level stay and expected the highest standard of cleanliness, comfort, and safety. Instead, we got the complete opposite—stress, disgust, and a management team that refused to take responsibility. For a hotel that claims to hold certifications and advertise luxury, this experience was a disgrace. We are demanding a refund for the nights we endured these conditions. Guests deserve honesty, hygiene, and accountability—not excuses and indifference.

Sophie had a great voice and I liked the choreograph. There was so much energy. It was such a fun experience. Thank you for the show.