Cà Uberti Palace Hotel

Perfect location. The hotel had a modern feel to it. The room was a nice size. It was very quiet. Breakfast was very good with a wide selection of food to choose from. A plus was there were some great frescoes in the breakfast area. The front desk people were not the friendliest but were generally helpful.

After our experience here this summer, I cannot recommend this hotel. Our stay started otherwise well, beautiful interior, friendly staff, lovely rooms etc. but one particular incident ruined this even considering the hotel's behavior during and after completely ruined this stay for me and my family. My family, where we are 5 people, had to go out to eat a delicious dinner at one of the city's good restaurants where we had reserved a table. Since we all had rooms on the 3rd floor, we wanted to take the elevator down. There is only one lift in the hotel, which is therefore used both by the staff and all hotel residents. The elevator is built outside the existing building and has a glass wall facing the yard. This means that the lift is heated extra by the sun and is therefore very hot to stay in, there is also no ventilation in the lift. The elevator is a smaller elevator for max. 7 people. When the elevator arrives, there is already someone from the cleaning staff in the elevator, but she waves us in and signals that we can all take the elevator down from the 3rd floor to the exit on the ground floor. However, the lift never arrives at the ground floor as it gets stuck approx. 3 m above ground floor level. We call for help on the intercom and seem to get through, but only Italian is spoken on the intercom so it will be her from the staff who speaks to them, unfortunately she only speaks Italian so we get no information about what is happening and if help is on the way. She is also panicking and shouting wildly and unruly. As I said, the lift is not very big and extremely hot and we quickly start to sweat so the journeyman runs down all of us. We call the intercom several times and also try to call the hotel, but there is no communication from the hotel. the small hour we are stuck in the elevator. The temperature continues to rise and it is not nice to stand so close in the small elevator. Since no help comes from the hotel or via the intercom, where they only try to restart the elevator, we call 114 and finally a rescue service is contacted, who gets the elevator out of the way, but after an hour's stay in the extremely hot elevator, we finally comes out. It doesn't seem like the hotel or the staff have any plan for what to do in case their elevator gets stuck and they seemed very stressed about the situation. It cannot be reasonable not to search for any kind of information and subsequently the necessary help and if the staff cannot solve this, then contact the rescue service so that their residents do not have to experience sitting in an overheated lift for an hour. When we got out, we were given some water by the young girl who was working at the reception and she also had to take care of her colleague who had almost panicked over the experience she had just been through. We never received any form of compensation or even an apology from the management or owners.

Worst hotel-experience ever This stay started out strong, beautiful interior, friendly staff, lovely rooms, etc. But one incident has completely ruined this entire stay for me and my family. We (the 5 of us) were going to take the elevator down from the 3rd floor. However, once we get to the 1st floor, the elevator gets stuck. We call for help on the intercom and seem to get through, but they only spoke Italian to us, so we had no idea what was happening. This tiny elevator barely fit the 5 of us, and it was a glass elevator mounted on the outside of the hotel, so even before getting stuck the elevator was very warm. It did not take long for the elevator to become so hot, sweat was dripping from all of us in streams. We called the intercom multiple times and tried the phone of the hotel and nothing was really well communicated. Before long, the temperature is at least 50 degrees C, rising gradually. The staff probably had a procedure, however nothing worked, and the fire department finally arrived after around 55 minutes inside this elevator, which is frankly way too late. Finally, over an hour passed, and we got out. I don't blame the staff, they seemed really upset as well and stressed about the situation. I blame the hotel, and management, as they should have a procedure saying if nothing has been done for around 15 min max, then call emergency services. We got water when we got out, but we have not gotten any compensation or even apology from management or the owners. If you value your safety, use the stairs or find another hotel.