Guest User
February 21, 2022
We booked through Booking for 5 nights, the reservation requested a card to guarantee the reservation only, but the charge was made for the total plus 9 extra dollars. We arrived on the agreed day and the photos of the place did not look alike, the place was poorly maintained, the room had a bad smell (musty smell, confinement), the bathroom mirror was dirty as was the floor, the bedroom curtains were very Stained like the walls, the fan was dusty, the internet didn't work and the cable TV had a cutoff notice for non-payment for the service. We were only able to stay one night because the place, in addition to all the above, was super noisy. I contacted the receptionist to refund the charge on my card and he said he would do it as soon as possible and we went to another hotel, and to date more than a week has passed and now they ignore the refund of the money and no one reply
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