Manchester City (Piccadilly)

check in is a v convenient and the staff r v nice and helpful, room is v comfortable

We were a group of colleagues and partners having a college reunion after more than 50 years since graduation as teachers We had to change the date due to covid-19 effecting some attendees. Given the new date we also had to shorten the stay from 2 to one night at the new date. I was not given a refund for the cancelled dates unlike all the others. The dinner dish of fish and chips that many ordered was awful and my wife found it inedible. She told the wait staff at the time. Workmen commenced work before 8am on level two and the work noise reverberated through the floors above where we were. Totally unacceptable and uncaring for the guests Altogether the stay was unpleasant and I will avoid staying there in future.

Good location. Decor only ok, heavily taped up broken window in lift lobby 8th floor. Very poor service. Staff literally look like they have no clue what they’re doing. Cocktails left half made whilst they check someone in. Left standing at the bar for 10 minutes whilst others walk straight to the bar and are served because the staff have no idea who is waiting and who has just arrived. And the response to this being pointed out? They are barely literate. Come on man premier inn!

Convenient central location Terrible service Rooms reasonable and quiet Bed is comfortable Breakfast ok but nothing special Room not cleaned in a 4 night stay Had to ask 3x for a clean towel Staff don’t seem to care Will not be back here again

Stayed here for 2 nights, after arriving late by plane. Had to do Self Check In via a Kiosk, but was quite tired trying to work out what I was doing. Breakfast was pretty basic and ran out by 8.30, needed topping up. Toilet in the hotel room is directly next to the bathroom ledge, so easy to drop items in if you knock it accidentally

Great customer service from all staff at the hotel particularly Shane and colleagues in the bar and restaurant. Literally the friendlist hotel I have stayed at. Housekeeping were very friendly and attentive when I asked for more towels for the room. Highly recommend the steak and breakfast, plates are hot which is what we like.