Guest User
November 24, 2022
I had paid for 2 rooms the prior day, making the reservation through the central reservation phone number for the Motel 6 chain for their Manchester, Tennessee location. I gave them my credit card numbers and I was advised that if I did not show, I would still be charged for my rooms. No worries. That was perfectly acceptable. And I advised them that we would be arriving about two in the morning since we had a long drive. When we arrived, tired but happy that our multiple hour drive was now over we were stunned that the Motel 6 had over booked and gave our rooms away. My family and I then had nowhere to stay. We ended up driving all night after that fiasco. At the Motel 6, instead of being apologetic, the overnight property manager walked away from the overnight window around a corner where he could not be seen. The lights went out. I cannot believe that this place could be so rude. Truly unbelievable. I phoned Motel 6 corporate as we drove away frome the now darkened area. Corporate told me that my reservation had been canceled at the very time we were checking in. Since these folks were franchisees they could do nothing to help us. If I could give them zero stars I would do so. STAY AWAY from this place. A reservation means nothing and they are beyond rude. No apologies. Just turn the lights off on the waiting patrons. I know that one motel is not indicative of others in the chain, but my family is finished with this chain.