Iaki Conference & Spa Hotel

The breakfast is great, large variety of food and not always fhe same. The hotel is right in the middle of the town. Great location

After one year full of work, we waited to come at this hotel. We spent 6 wonderful days. We had the best conditions, we were welcomed very nice and friendly. From the moment we steped in the hotel, we felt the relaxation that we nedeed. Everything was impecable. Thank You for your hospitality and for sure we'll come back next year.

Quality staff! Quality services! We felt excellent and we will definitely come back! Congratulations!The room was very beautiful, with a sea view! The spa is exceptional!The food was very good and so was the coffee!Excellent quality-price ratio!

The view is amazing if you choose the sea view room, the pools are great, because it is for all kinds of people, including people that don't know to swim and little children. The beach sand was horrible, I had to stay with my flip-flops all the time and to be aware of my child to not cut himself while he was playing with the sand. There were beach vendors, that was something I didn't expect in this area because it is a "private" beach zone of the hotel. The mattresses for the beach chairs were dirty and broken. I hope all of that will be solved in the future.

This hotel was an over all excellent experience. And you get good value for your money. The location is great, the staff is very friendly and helpful and the cleaning is very good. The rooms are of good standard, comfortable bed and nice bathroom. I would highly recommend staying here in Mamaia

The most horrible experience in a 4* hotel ever. I could hardly rate it as a 2* hotel. 😪The carpets were stained all over the place, the bed the same😱 the furniture was old and chipped bitting your fingers (I have pictures to prove it and when I complained to the manager the answer I got was "it is what it is". At breakfast, a colleague of mine asked for an Americano and was handed a cup and sent off to "do it yourself and get it from the machine, even that waiter was suppose to prepare the coffee for you. Some food was leftovers from the previous meals. Very unpleasent and rude staff. Your complains fall an deaf ears. Never ever I will return here.

Great hotel and great staff. very friendly and helpful. The only comment I have is that the shower cabin is very small and you barely have room to turn. Also the cabin shower handle was very loose and you have to be very careful when you open and close the shower cabin door. In addition, for a four-star hotel you could have a pen and a notepad in the room for the guests to use if they need to. Other than that- great location, great food, great staff, great service.

I would like to begin by congratulating the staff at this hotel, very friendly, empathic and helpfull all the time spent here. As an example, they remembered my wife askedfor a desert and feedback to her once the cake was ready. Very clean, amazing food(quality not quantity), spacious room (Even though it needs a modern refurbishment), warm pools, free amenities from Gerovital(1st time i see this in a hotel and i travelled a lot). The only things that i didn’t like were the beach which needs an improvement(bathrooms nearby) and the fact that i didn’t get to see the football king,Gica Hagi :). Booking Rating, i wpuld say 9+, and I am an exigent client. In conclusion,congrats to all of Iaki’s staff for this high end service,surely we will come back next year!

We stayed a week at the Iaki Hotel (and were sad not to meet Gheorghe Hagi !) We were very pleased with our room 303 which was extremely comfortable, the bed was good and quality linen. We had a large covered balcony with a sea view which was lovely. The bathroom was also good but need to mention the bath grab handle was coming away from the wall, we could have done with a rubber mat for the bath as it was very slippery and the towels were large and plentiful but over boiled and needed replacing. However it was otherwise a good bathroom. The front desk staff were exceptionally good and helpful and sorted us out the hop on hop off open top tourist bus into Constanta which we thoroughly enjoyed. The bus stops close to the hotel both directions and amazingly was only £2 each for over 2 hours ride. There's no audio though and the provided map was difficult to follow with 100 numbers, but it was fun ! Breakfast was a bit of a struggle, bread ran out by 9.30 most days and one day the bread available was very stale. The orange juice was lovely as were the croissants. The cooked section did not really suit the English palate, the omelettes were like tasteless leather and who eats salad for breakfast ? I absolutely loved the pool BUT there is a children's pool but the children were all in the main pool and in the deep end with water wings on and jumping in so getting a swim at times was difficult. People also put very large inflatables in the pool which again was tricky as they kept tipping the occupants over into the water. I was twice knocked by children diving in. The other disappointment was the lack of collection of plates and plastic tumblers etc - while the 2 pool staff sat playing on their phones. Three parasols blew over during our stay and one hit my husband but no-one came to see if he was ok, he was, but had a graze where the broken off part hit him. It also hit a man standing by the pool but the pool staff just collected it up and never asked if everyone was ok. We ate 3 nights in the Terrace Restaurant which was ok but it was hard work getting some staff to get our order right. To be honest some staff are rather sloppy and it is not possible to tell who is the Manager because that person needs to be about more making sure things are running smoothly. It is a very comfortable place to stay and I am glad we stayed there as it is classy in appearance and rooms appeared to be sound proof. I would stay there again if I came to Mamaia but I hope some of my criticisms are taken on board as helpful to improve the customer experience.