Raffles Makkah Palace

Our favourite place to stay in Makkah - cannot fault the establishment in their services. Special thanks to Fahad (who assists with room services) who looked after us very well

The hotel is awesome, so close to the Haram. The staff was good

EXCELLENT

Very clean hotel, close to Haram, plenty of food options in clock tower

Best hotel in Makkah

The raffles hotel in other locations is of a much higher standard. The suite that we were staying in Makkah was tired and needs refurbished. The bathroom tiles, flooring and shower need to refurbished and need replaced. Walls could do with freshening up as they are marked in many places. Better dusting could be done around the suite- dust was on the skirting boards, lamps etc. The curtains were as though they have never been washed and are stained/marked. We reported issue with the noise of the bathroom fan in the toilet area, however this was not addressed. For the high price we paid we expect the suite to be in a much better condition. My husband and I were annoyed that the suite did not live up to the raffles in other countries we visited.

Late response any request Operator not training well I requested towel was waiting 30 minutes Operator not following any order As high price i mot recommend this hotel Variety of food not wide room service No welcome when arrival i booked suits with 1500 dollar 3 nights!!!!

Amazing experience from sumia ,khaild and aya from reception they gave us the best experience with their kind words and very professional . Karem and the rest of the employees were amazing and I recommend the hotel and their services. And thank them for the amazing hospitality and service.