Guest User
December 27, 2021
Poor service not up to the standard. Initially I booked Queen room. When I checked in reception charged me $50 extra for king size bed which I never asked or agreed. I did received a call from team member after i made the booking, if I want to upgrade and i said no. -At check in not much information about hotel operation was provided only we are open until 6pm due to Christmas use room key to access the door and etc. not information provided about restaurants hours. - I was traveling with my 8 moths old baby, initially i did asked them for higher ( 1st floor) but didn't knew that have to use stairs twice to get in to my room. If i would have been at the reception surely offered room which is close to lift or even recommended for ground floor for easy access which i did when i was working at reception. -Room was not clean properly. Found girl's nail in the room, dust above TV cabinet. Not recommended.