Top rated hotels in Mainz

Holiday Inn - the Niu, Mood Mainz
4.3/5117 Reviews
The hotel has plenty of promise but it didn't really meet my expectations I chose the hotel specifically for its underground parking as it's quite some way out of the city centre, and so not somewhere I'd recommend if you didn't have car. When I got there I was told the underground parking was closed for maintenance, and I could park on the street, which at that time of day was impossible. It was only when I pushed the issue they said I could park in the little open air car park at the rear, which was still 15 EUR per day. The room they allocated me had a loud whining noise coming from the bathroom, and would have prevented me sleeping, and when I went to ask for a new room they didn't seem to believe me but then took ages to allocate me a new room. No idea why. One of the nice features of the hotel is if you choose to not have your room cleaned you get a token for a free drink at the bar. The first time I went to claim my drink the bar was closed as they were checking in lots of people, so can only assume were short staffed. The next night there seemed to be a single girl manning both the bar and the front desk and she couldn't cope (not her fault) so I just gave my token to a random guy as I wasn't prepared to wait so long for a free beer. On the positive side they were really helpful when I was stupid enough to drop a bottle of beer in the car park when unpacking my car, and they cleaned it up for me without any fuss. I would recommend staying as close to the centre of the hotel as I was at the far end (315) and the WiFi was very poor, and so had to tether my laptop to my phone. One really nice touch was the room had a bluetooth soundbar so you could play your music on your phone in the room. This was a really nice touch. Maybe I just had a bad experience, but I probably would not stay there again, and definitely not if I didn't have a car.

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