Thames Riviera Hotel, Sure Hotel Collection by Best Western

Kettle was full of dust. No soap or handwash provided and when requested was not supplied. also dead flies all around dining area windows and chairs. Our room above dining area with bay window was constantly noisey with doors opening & shutting and items moved in and out. Even at front door corridor door constantly noisey with door opening/shutting leading to other rooms with other people entering and exiting to downstairs facilities and reception. Dining staff were pleasant and breakfast was nice.

Clean and well decorated room. Good location. Good price and nice staff

Very nice places ☺️

We booked and paid for our stay in advance, but when we arrived at the hotel it was locked, abandoned, unstaffed, and in a state of disrepair. Why did they take our booking in the first place? A passer-by told us it had been closed for about two years.

Everything was great apart from the breakfast. I think the breakfast was itself good if and when you could get it. You certainly won't go hungry but the hot food kept running out. We went at 9.00 and they run out of mushrooms permanently, took 1.2 to replace the hash browns and scrambled eggs. There was only 2 people on, so I think they were understaffed. They tried their best. There's no cutlery put out, so when the table isn't set, you have to chase staff for it. The same for drinking water. Running out of plates too. They just don't stock everything fast enough. But I always made do, and went away happy.

Bed very comfy. Lunch okay. Did not have Bfast, but looked good. Only steep stairs to reach 2nd floor, hard with luggage, did receive help from receptionist. Needs refrigerator in rooms, would be nice to have an exercise room also.

Nice hotel but clearly not recently renovated as the wallpaper in our executive suite was peeling off. Room was smaller than expected and there were spider webs in the bathroom. Also there was no soap left in the bathroom, so we had to ask reception. The staff was absolutely lovely and helpful!

A clean room with a short walk to the town centre

3 stars but could easily have been better.. We were given a v friendly welcome by nice staff and maintenance men (!) and were allowed to park our cars prior to the official checkin time as we and our friends were having lunch at the Waterside at Bray to celebrate various anniversaries. I booked executive room 104 which was one of the refurbished rooms. Large room with Beautiful big windows overlooking the river. Quiet outside at night although we could hear the shower running next door and voices upstairs above us so soundproofing not ideal. Bed very comfortable. Room was clean. Tiny toiletries and teeny biscuits but adequate for a one night stay. At 8:15 the following morning the water was tepid at best… so get up early if you want a hot shower! Dinner was sadly a letdown. A very long wait for starters and main courses . There were only two other tables of diners. My mushrooms on toast was v ordinary with very boring dry bread rolls split in half and not enough sauce and the main of chicken Kiev had minimal garlic and parsley butter inside. The mashed potato was delicious however….brocolli and carrots nicely cooked. Breakfast was frustrating. We were there by 9am so not late.. We kept having to ask for basics like butter and bread for toast. Which were then bought out as requested. And half an hour before end of service the chafers and toaster were switched off and trays of butter, jam etc removed. Croissants and bacon were good. Such a shame the food lets it down but I would stay at the hotel again … but eat elsewhere.