Hotel Nour Palace Resort & Thalasso Mahdia

Once out the arrivals hall our transfer did have an error but the transfer staff didnt even bat an eye and we were immediately allocated to an awaiting coach. It was a bit of a drive from the airport but we knew about this from our research. Aircon on the coach, although defiitely not the best was just enough. We were lucky enouh to get a special offer to stay at Nour Palace and on arrival the spectacular entrance and warm welcome we thought we had won the jackpot. Our check in was friendly and welcoming. Our room was as shown in pictures and can agree with other reviews the decor and bathrooms were dated. Having said that, the furniture when bought seems to have held up really well and the room and bathroom were spotlessly clean. Minor upgrades have been made but did not appear to have been professionaly done. WiFi was intermittent but we followed travel advice and got ourselves an E-Sim which was perfect. I have seen reviews on the food and was not sure what to expect. I had something different every day but did also see so much food wastage with guests piling their plates high and not being able to finish it all. Beautiful prawns were available and unfortunately some people gave up queuing as it was so long and guests were piling their plates. Our service staff however were amazing, Bashir in particular. At the end of each service I noticed the table cloths were all replaced, however not every table had cutlery when you went for your meal. The cocktail menus provided were moisture damaged and I only saw one menu with all inclusive drinks listed. It would probably be prudent to have some more information availale at all the bars. At the Piano bar you had to pay for drinks but there was nothing to stop people from getting a drink from next door and usin the room. This seems a bit pointless. The cleaning lady working in the downstairs bathroom was always there to help the guests with a smile on her face. I saw her drop what she was doing to help a struggling mom with her young baby. I have also read reviews where staff have been rude. I saw quite a few instances where guests were incredibly rude to the staff and a few instances where lanuage barriers lead to misunderstandings friction. I happened to get the runs but as we had been out of the hotel I cannot say that this was due to anything at the Hotel. I was very careful after to make sure I ate 'safely'. A note to add: the flies are a continual nuisance and we joked we will be going home twiching with muscle memory. Flies are unhygenic and would like to recommend the hotel look at impementing some form of control to minimise the nuisance. It would have also been nice to have had some information in the rooms or at reception with a list of prices for the Spa or the bowling and how these worked. I am the kind of person that would like something to take away and look at later, taking time to decide. By the end of the week though having sat on plastic chairs and plastic tables (meals

Literally absolutely nothing positive about this hotel. I had all inclusive when I had order fresh orange juice And cocktails they asked me to pay for it’s! Save your money and go to any other hotel in Mahdia. NOTHING they state is trust. Food is really a menace same food every day only changes few bits nNOT Good to society, no wifi and extremely hot with not AC rooms was very old fortune. Everything. Staff are rude,very disrespectful agressive Food is terrible, had to go grocery shopping. Toilet and sink were clugged the second I step into the room. Nothing positive ! Don’t west your money on this 🏨 they saying is 5 🌟 but will say 2🌟 will never go back

Lovely location, huge swimming pool. Friendly staff Nice beach...... If you get up After six o'clock In the morning , you will not get a Sunlounger Around the pool or on the beach There are signs up all around the place, saying no reserving of sunlounges. But they still allow it to go on, Many of the loungers are all draped with towels for hours before somebody occupies them ... The food is very repetitive and bland And the breakfast option very limited Don't expect mushrooms or baked beans or ash browns It. 's just simply eggs omelettes. Or continental .... The animation team work very hard But it's the same thing Every single day and night You get to the point where you know exactly what song and what dance is going to be next you hear the same music and dance Routines over and over again day after day ... My overall impression is food and entertainment. Not good enough