Guest User
May 19, 2024
The Hotel is rated ( by whom?) as four star. The room was well appointed, however the lack of staff was apparent. On arrival our room had nut shells all over the floor and during our 3rd day no one cleaned our room or made the bed. The staff that were available were very pleasant , but the lack of staff training was obvious with no signs of any management staff over a 5 day stay. The Bar and Restaurant were shut during the whole of our stay . Breakfast was included but was marked by consistently stale bread ,and tinned fruit salad . There is another bar serving food on site. The lady behind the bar was again very pleasant but was unable to connect a new keg when the lager had run out and seemed unaware that it is usual to put lemon in a Gin & Tonic . We had a terrible dinner in this pub/ bar marked by an inedible curry. The daily charge for a double room was £316 . Overall a major disappointment, and a four star hotel it is not!