BBaiyasadingdaoliweiStay at this hotel during the Spring Festival holiday and experience the mixed tastes.
Facilities: The facilities are okay as a whole, but the phone is bad. There is no explanation in advance. The floor will feel on the bed when walking. It may be the reason for the container transformation. It is not the reason for the cement brick. The projector setting is more distinctive, but the pixels are very stretched, and it is basically unclear.
Hygiene: Hygiene is OK, basically can achieve the level of hygiene that a hotel should have.
Environment: The environment in the room is very simple, the environment outside the house is still very good, there is a small grass, and there is a rocking chair
Service: The focus is on service. The general conclusion is that the service attitude of the staff below is still very good. Basically, they are all good communication experiences. I think if there is no such thing, I may play a 1-star bad review. But the management level of the hotel is very bad!
1. When driving to the hotel, press the navigation, because there is a section of the holiday blocking, call the hotel front desk for consultation, the feedback given may be the navigation guide wrong (the navigation guide is passing by the west gate, they say it is wrong, but there is a road between the west gate and the east gate can pass), So I told the front desk to let the staff call back for guidance. I turned around and didn't receive a call for a while. I waited on the side of the road for half an hour and was really anxious. I didn't respond until I called Ctrip's complaint call. The response concluded that I didn't go wrong! Navigation is right! So I turned back again. It was delayed for more than an hour, and it was almost 7 pm to enter the room!
2. Check out the next day, inform you to check out before 12 o'clock, communicate that the family is uncomfortable and hope to extend it a little to 13:30, reply that there is no way, the attitude is very resolute. (The actual family should be infected with some low fever by norovirus, and I want to sleep again). To be honest, I will not make this request. If it is not for this special situation, there is no way to call Trip.com again. Trip.com assisted in communicating until 13:30 to check out.
Seriously, in terms of service, the management staff completely do not understand how the hotel service company manages, and they do not stand in the customer experience angle at all, which is very bad. I have lived in more than ten hotels during the Spring Festival, this one makes me unable to comment.
Show More