michellelQ5254MF
June 2, 2024
Beware! After reading the reviews we were absolutely shocked to find this hotel wasn't up to par. We opened the door to the first room and it had a strong odor of mold/mildew. There were 2 humidifiers running in the hall. Upon reporting this to the front desk we were giving a second room which smelled even stronger. We could see mold growing in the in-room a/c unit. Went back to the front desk and the gentleman explained that it was humid in Texas and they have things cleaned monthly. Tried 3 more rooms, all had mold growing in the a/c units. While the front desk person was kind and tried to do everything in his power, this was a completely unacceptable experience. In 30+ years of travel, we have never had to ask for a refund and leave.