Hotel Villa Cheli

Pretty place, Stefania went above and beyond to help us. Showers were too too small not even to move around and use hand held shower. Otherwise breakfast was superb and property was lovely, we would have enjoyed more if we had stayed longer. Rooms could have accommodated more than three and we could have saved money. Stefani’s solved our transportation problems

Pool was amazing. Dinner prepared by the chef was the best in Italy. The staff are so nice and helpful. The breakfast buffet was delicious and contained a wide assortment of foods.

The Villa is beautiful, the pool area good, on the drive up to the Villa it looked great. Unfortunately almost everything about the place could be better. The room was ok, but dull. A great view for sure, but a tiny bathroom with an elbow bashing shower and sad thin towels. The aircon was noisy and not a match for the morning sun. Breakfast was lamentable. Self served either on a terrace that was not well shaded, or in a dull windowless dining room. Tables were not laid up at all, everything had to be carried out on a tray. A toaster that took an age and only toasted one side. Cheap produce, plastic cheese. The fruit selection varied from day today, if you were lucky there might be a ripe peach. Bread rolls that were a little stale, as if had if they had been frozen. Eggs were rubbery and not refilled if you got down towards the end of service. It was more like a cheap motel breakfast than a good hotel. We had dinner at the Hotel restaurant one evening. It was not good either. The main courses were only ok, the accompanying vegetables were dull. I sent back my starter as the melon was not ripe, an essential if the plate is only melon and ham, it came back with the same melon, but the rind had been removed. Unbelievable! No apologies were offered when I sent it back again. When we came to pay the bill at the end of our stay it was still on it. We felt that customer care was lacking at this Hotel. That corners were cut at almost every opportunity. It could have been great, but it really wasn’t. Oh and check out was at 10 am, really, so last century.

Good size room, the pool is very clean, however you have to pay 3 euro to use a towel !! Which I find very poor! The bathroom was dated and the light worked me as electric cables were showing. Air conditioning a bit old fashioned and not great, could do with a refurbishment of the rooms. Breakfast was a mess, it was like being in a canteen, had to struggle to get anything, the coffee was awful. the buffet was set up in a very small room with no space to get anything. The location is OK for Lucca if you drive in but very expensive by taxi. Staff were OK not over friendly. In general I think the hotel is a good location if you drive but does need an update. We didn't eat in the hotel

Unfriendly and unprofessional staff, loud music until midnight, overpriced. Don’t go there!