Radisson Blu Senator Hotel, Lubeck

great in every way

Was kept up all night by the noise so dizzy the next day that I had to take painkillers. It seriously affected the itinerary for the next day, a very failed stay! The hotel's central air conditioner (or ventilation system) has a particularly loud noise. Even if the AC in the room is turned off, it is still noisy all night as if you are in the cabin. Especially those rooms facing the long corridor. On the contrary, it will be quieter if it is towards the lobby direction inside, but there is no view at all. As a five-star hotel, it is necessary to provide a comfortable sleep! This aspect is really bad. The noise was so unbearable that we changed rooms at three o'clock in the middle of the night. Fortunately, the waiter on the night shift has a good attitude, so I opened a few other rooms, let's choose. And she also said that she knows that some rooms have such problems. It appears this is the noise that has been complained about multiple times. That's why I know this row of rooms is so noisy. So it is more confirmed that this is a problem with the AC system in the building. If you don’t want the white noise and howling like in the cabin all night, you must avoid pits. Moreover, the bed in the hotel is very uncomfortable. It is the narrowest 0.8-meter small bed without a cushion. The big bed room is to put two small beds together. The twin beds are separated by a narrow gap. Although many in Europe are like this, it cannot be called a 5-star standard at all. The people at the front desk, from the beginning to the end, were arrogant and didn't show any apologies. In this regard, the Marriott in Bremen is strongly recommended, and the bedding is extremely comfortable. But one thing to say, the hotel's location, view and breakfast are really great. Walk to all sights in town. Parking at the gate is free at night (18:00-10:00 the next day), and 6 Euros all day during the day. The staff of Ctrip: they are very responsible to customers, and they battle with the hotel. The service attitude is very good.