Satri House Hotel

Very cultural atmosphere and heritage, the service is also very good

A super nice hotel to stay in! I would like to call it the most beautiful hotel in Luang Prabang! The overall environment is very simple and has a sense of design. The hotel's swimming pool is also very good, very suitable for lying down.

The hotel environment is really good, with a historical charm, but the sound insulation is poor, the air-conditioning remote control is not sensitive, the bedding is good, the service is not so good, the distance is a little far, it takes 20-30 minutes to walk to the palace to see the alms

Very bad experience, the hotel is very old, stayed for 2 nights, the air conditioner broke on the first night, there was no air conditioner all night, the second day tripped, and there was no electricity in the morning Service: The front desk was quite enthusiastic, the restaurant was very average, we booked two nights, the cleaning was done at noon the next day, the waiter still entered the room in the afternoon, we did not ask for cleaning! The front desk will actively add WeChat and promote a one-day tour. Although it is not too much, this kind of operation will not be seen in hotels of the same price and star rating! Facilities: The air conditioner does not cool, and the remote control is very difficult to operate. Basically, you have to press 10 times, and one of them will react by chance. We found that the air conditioner did not cool at night, and the staff came to adjust it a few times, but it didn't work. It was not repaired until noon the next day. I endured it all. The next night, I took a shower and blew my hair, and sparks flew directly. The lights in the whole house, the sockets in the toilet and the bathroom were all out of power. Only a few sockets had electricity. I called the front desk 5 times, but no one answered. In the end, it was too late and I barely went to bed. I knew that there was no call until I left the hotel. The hotel's way of dealing with this was to allow us to check out later at 2 o'clock, which was totally ridiculous!!! We had a flight at 2 o'clock and didn't need to check out early. The manager saw that we were very unhappy and agreed to take us to the airport for free, but we had already booked a car!

I like it very much, the service is very good, the breakfast and restaurant are great, and the swimming pool is also very comfortable. There are Buddha statues everywhere in the room, which is a bit unusual.

There are many hotels in Luang Prabang, each with its own characteristics. This hotel was renovated from the former home of the Lao prince. Although there are not many rooms, the public areas are very rich and it is an ideal place for vacation. The breakfast is great, with a Chinese menu. The waiter is very polite and thoughtful. After ordering rice noodles, the chili sauce that Chinese people love is immediately delivered, which really won my heart 🤗. The various breads for breakfast are also very delicious. People who don’t like bread have to eat two pieces every day! The front desk service is also standardized online, and the male waiters are generally more enthusiastic! The room cleaning is very thoughtful and meticulous, at least twice a day, keeping the room clean and tidy at all times! On the first day, the tip was placed on the bedside table, but they didn’t take it. On the second day, it was specially placed on the quilt and taken away. It can be seen that the service training is still very strict! The room is large and comfortable to live in. The bedding and bath towels are very comfortable! Talk about the shortcomings. The room is not very soundproof. The waiter cleans outside in the morning, and the sound is very clear. If you live downstairs, the sound upstairs is very clear. If you encounter people who go to bed late and get up early, it will affect the quality of rest downstairs. Another point is that the hotel does not have a pick-up service. Many hotels will provide pick-up and drop-off services within the town at any time, or even pick-up and drop-off services at the airport and high-speed rail. In addition, the hotel is a little off-site. It takes more than 20 minutes to walk to any place. It is impossible to walk under the scorching sun. You need to take a tuk-tuk every time. The price of tuk-tuks in Luang Prabang has skyrocketed in recent years. Even if you only take a five-minute ride, the starting price is 20,000 per person (about 6 yuan in total), and it is calculated per person. It is more expensive than taking a taxi in any major city in China! When going to the high-speed rail station, the price of the hotel's delivery is 25 US dollars, and I immediately ordered a 99 yuan delivery service on Mafengwo. Except for the fact that I was not satisfied with the trip, the hotel vacation was really good, and I should go there again in the future.