South Lodge

Camellia impresses with imaginative breakfast choices and attentive service. Guests appreciate the spacious, clean rooms and luxurious spa facilities. Exceptional staff and cleanliness stand out.

We recently stayed at the new lodges on the lake, these were absolutely stunning and peaceful exactly how you would hope, you couldn’t fault them. The hotel has always been a favourite of ours and somewhere my wife has wanted to stay. Unfortunately it wasn’t all great though, The most disappointing part for us and really dampened the arrival was the staff member that took us to our lodge, her name was Abi, We excitedly got in to our buggy not knowing what to expect she didn’t say a word and infact we caught her whilst driving us through the busy car park on her phone messaging someone! We arrived at The Reeds and wow they really look like the pictures, tranquil and something very special, but again my wife had to open her own door whilst Abi walked off on her phone! Once in the lodge we were blown away just what you would imagine but again this staff member kept looking in the mirror at her self and couldn’t be less interested if she tried, what ever was on her phone and who ever she was messaging must have been more important then us, she briefly explained a few bits and swiftly went away, thankfully! Our stay was perfect just as we were hoping it would be, but unfortunately the welcome we got was not what I’d expect from a luxury hotel where you’re paying a lot of money. Abi clearly is in the wrong job or something is distracting her but customer service shouldn’t be for her if that’s how she treats every guest! Disappointing!

Although the place was lovely, the food was terrible. It was literally like going back to the 1980s. The only thing for vegans in one restaurant - Botanica - (and as plant-based, we were advised that this was the best restaurant for us) - was salad and chips. Abysmal vegan menu.