Guest User
January 19, 2024
Cockroaches!!! We stayed in room 3518, a 2-bedroom ocean view room. The room is old, the furniture is old. On the first evening, a huge cockroach was made from the kitchen cabinet. We killed him. The children were stressed and did not sleep at night. The next evening we saw a new huge cockroach in the kitchen. The cockroach ran away. On the third evening, a cockroach ran out while we were watching TV and having dinner in the evening. It was stressful. We didn't sleep again. They complained about the reception, cursed, wrote to Trip.com support. The hotel refused to evict us and return our money. In the end, I managed to get away from them. Out of 9 paid nights, the Hotel charged us for 4 nights of accommodation (without sleep and under stress) and a fine for the day. The money was returned for 4 nights out of 9.
I do not recommend this hotel.
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