RIU Hotels in Los Cabos

First off, my husband and I went to Cabo and stayed at the RIU Palace for our 28th wedding anniversary and to celebrate my big 5-0! We did have a great time and really got a lot of relaxation and met a lot of different people. Now as for the hotel.. when we first got there the room was a bit dirty. The shower walls had which looked like soap scum (I hope) the floors felt like I was walking on gritty dirt. I would lay in bed and my feet made the sheets black. The bed had these little bugs in it. Just your typical island bugs nothing gross. But still, gross! It just looks like they rushed to clean it to get us in. The air didn’t work. We called multiple times and they never came up. We had to go down to concierge to complain and they said someone was up there. Well, we go back up no one is there and the air was still not working. They did offer to move us but we had the perfect view. It was a 180 view of the clear blue water the pools and surrounding beach and hotels. It was like picture perfect postcards. They wanted to put us in the first floor where there wasn’t anything close to what we paid for and what we had. To put on top of all this we stayed in a suite. There you would think it would be perfection, nope! Customer service was just ok. Took forever for room service, which was just nasty. Cold soggy sandwiches and burnt cheese nachos. Nasty! No turn downs of your bed or any romantic things in your room at night. Now for the pools, quite a few pools, never felt over crowded. Again, it was the cleanliness of the pools. While we were sitting in the pool they would come in spray this stuff scrub the walls half ass and just left it. Then again, while everyone is in the pool they are taking this dirty skimmer and cleaning the pool with that. Just nasty! I guess when ever I have stayed at a 5+ star hotels we were always treated like prince and princesses. This was total opposite. So used to having employees bending backwards, saying hello or always there to help. We didn’t get any of that. Definitely staying somewhere different next time with better customer service and even better hospitality. I have it 3 stars because of the views that were just ABSOLUTELY gorgeous.

Everything is fantastic. The only bad thing is that they don't allow Uber access to the premises and you have to go outside to catch it. The alternative is local taxis, which are much more expensive.

I love this place it’s beautiful I’ve been there before I need to tell you that food is terrible Also my wife feelt the same . everything was salty , bitter way to make sugar all the juices have a fake taste I tried pretty much close to 20 different things They tasted terrible Only fruit , milk and bread were tasty You need to do something about that My wife and I we were sick but I did not want to complain I will come back because I love your place hopefully food will taste better These few days your food was terrible and I’m not a picky eater