SureStay Collection by Best Western Hotels in Los Angeles

We were really looking forward to this stay. Unfortunately we had a terrible experience. When we pulled up to the hotel we pulled up to extremely loud noises made by workers on strike. Nobody gave us an advanced notice that there was a strike going on. The restaurant and bar was closed because of the strike which was very inconvenient. The workers or people on strike started making noise at 6am. We had a late night the night prior and because of this we got no sleep. This was an absolute terrible experience and I wish someone would have told us this before we got to the hotel. We feel like we got robbed of our money. Unreal.

It's so inconvenient to have a microwave on the sixth floor,if that is for the whole hotel guest or just certain people for certain rooms.It really is sad.Being we'll looked hotel or five or six stars hotels it would be nice to not make your customer who had paid top dollar to have to run all around just to warm their food up.Besides that issue the hotel I did like very much the bed the view was outstanding I'm going to stay in that room again.

It don't take very long for the shuttle to come (compared to other cheaper hotels in the airport area). The room is alright, but not great. I first was assigned a room connecting to the other room where I can hear their TV. I requested to change and the second room has some napkin left beside the telephone...I asked to change again and the last room is alright. I actually asked for a kings size one bedroom but they've ran out and offered me a double bedroom. The facilities in the hotel are not new, although it's well maintained. The swimming pool is extremely small (I guess in the US it's only a pool, but not for swimming). The pool is under a large bridge so it's not exactly enjoyable, plus the water is not quite clean. It's good that you could watch the flights over your room window and it's quiet at night.

The lobby was very nice and the staff was very accommodating. However, the bedrooms were a bit older than what we saw in the lobby. The shower head proved to be a bit of a problem for a nice hotel experience since it had a unique design where I had to pull the lever out in order for water to come out compared to the usual twist levers. The water pressure was also not that great since it seemed that water was not dispersed evenly through the shower head resulting to a poor leak in how water was coming through for the shower. It would have been a more pleasant experience if this shower problem was fixed. I also noticed how the towels were turning grey after use from the shower? I'm not sure why this happens but it was mildly concerning.

Great airport hotel location. Convenient for transit passengers. 2 Queen bed bedroom was comfortable. 24 hours shuttle was very useful for passengers like us who need to get in and out of airport for red eye flights.

Worst hotel experience I've ever had, and I was a frequent business traveler for 25 years. What you read below actually happened. We stayed here for 3 nights Oct. 1-3 in an ”upgraded” room for $868.95 prepaid. We were assigned a room that was so small you had to walk sideways to get onto one side of the bed. No closet, no room for luggage, a tiny bathroom with no counter space at all for, you know, bathroom stuff. Also, the air conditioning was malfunctioning. When I asked about the room's size, the front desk they told me ”all the rooms are the same.” but they'd send maintenance up to fix the A/C. Maintenance didn't fix anything. Later that night, starting at about 11:30 and lasting until past 3:00 am, loud bass heavy electronic music from the Human nightclub right outside our window kept us awake most of the night. And the room remained warm. That was the first night. Sunday morning, we were assured that the club was closed Sunday night. We asked again around noon before we left for the day and were told the same thing. We were out all day, returned at 6:15 to get ready for dinner, only to find the housekeeping staff cleaning our room, which caused us to be late for dinner. When we returned at about 9:30, the A/C still wasn't fixed and....the Human was revving up for another evening of noise. I went down to the front desk and after half an hour of waiting, management gave us another room. We repacked everything and moved. Fortunately the A/C worked, and it was quiet. Contrary to what we'd been told about all the rooms being the same, it was significantly larger. We were out all day Monday, then spent all evening on the roof (which is beautiful, with very good food and drinks, a great view, and unlike the rest of the hotel, good service). It was the only enjoyable part of the stay. When we returned to our room at 11 pm, it had not been cleaned at all. We had no towels, and the front desk could only apologize. Next morning at checkout, I recounted all this to a manager who actually understands what customer service is. As I said, the food and drinks were good but expensive. We spent over $1000 on food and drinks during our stay, about $300 of which we charged to our room. The hotel added another $75 in ”amenity fees” that we never knew about. She removed all of those charges in recognition of a miserable stay. This was appropriate and, frankly, surprising. I'll never stay here again. If you decide to risk it, request a room in the rear of the hotel, which are quieter and are larger. Under no circumstances accept a room on the side of the hotel adjacent to the Human nightclub. And before you actually check in, ask to see the room first.

Pros: 1. Location, location, location. It’s in the center of everything. 2. Great bar and socializing area downstairs with a complimentary glass of wine at happy hour. 3. The views from the higher floors are incredible. 4. Comfy beds and room amenities are lovely. 5. The hotel gym has a TON of great equipment. Rogue everything. Best I’ve ever seen, really. 6. Free coffee until 10:30 ish. Nice since the Starbucks down the street has closed. 7. Food portions are generous, and the food is fantastic. 8. The staff especially the front desk staff are very very professional and kind. Cons: 1. The restaurant downstairs is not open until 11 as advertised. They stop cooking early - closer to 10:30. Imagine my and about 5 other parties surprise when coming down to find everything packed away and the grill shut down. Just change the hours to 10:30 so folks aren’t hangry and disappointed. It’s off putting and incongruent with the otherwise welcoming and accommodating services of this hotel. 2. My room’s trash bin had the previous guest’s trash in it. I’ve never had this happen before. Didn’t ruin my stay but eww. 3. The wine list is small and the pours are stingy. Maybe 4 oz. Just something that would make an athlete’s day: Offer a full protein (paleo) meal option or protein shake/smoothie option in the downstairs cooler. This is such a great health-conscious hotel so it would be awesome to have nutrition options to match.

Halfway through my stay, a stranger came into my room. At the same time, I stopped entering the room. I asked the front desk, but was it the cleaner? I was so excited. After that, I was able to overwrite the key and enter the room, but I spent the night worried that someone might break in. I felt it was a terrible story with no particular response.

The room is clean and hygienic, and the surrounding scenery is good. Turn left one kilometer out of the hotel gate and you will see Disney. The photo was taken when we were staying at the hotel to catch up with the American Independence Day celebration fireworks. Recommended to friends who go to Disney